What are the responsibilities and job description for the Administrative Customer Service Rep position at INSTOCK GARAGE DOORS SUPPLY INC?
Benefits :
Opportunity for advancement
Paid time off
Training & development
Successful and stable wholesale distributor in Chatsworth CA, seeking a friendly and organized Customer Service Representative / Administrative to join our team. The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle customer inquiries efficiently. Spanish proficiency is a plus but not a requirement. This role involves managing phone orders, providing retail customer support, processing payments / invoices using QB Online and performing administrative tasks as needed. Applicant must have excellent phone etiquette and must be able to memorize codes easily.
Responsibilities
Answer incoming calls and take accurate customer orders.
Provide product information, pricing, and availability to customers.
Assist customers with placing and tracking their orders.
Deliver exceptional service to walk-in retail customers.
Assist with product recommendations and upselling.
Handle customer inquiries, complaints, and follow-ups professionally.
Maintain and update customer records in the system.
Process invoices, receipts, and related documentation.
Organize and manage filing systems (digital and physical).
Assist in inventory management and tracking as needed.
Work closely with team members to ensure smooth operations.
Take direction from supervisors and complete tasks in a timely manner.
Communicate effectively to resolve customer or operational issues.
1-2 years of retail or customer service experience or admin assistant preferred.
Administrative or office experience is a plus.
Excellent phone etiquette and communication skills.
Strong organizational and administrative abilities.
Qualifications
Must have strong English communication skills / Spanish is a huge plus
Applicant must have excellent phone etiquette and must be able to memorize and retain items codes easily. Please do not apply if this is not you!
Previous experience as an Administrative Assistant or Customer Service
Familiarity with standard office equipment such as printers and fax machines
Excellent computer skills and knowledge of Microsoft Word, Outlook, and PowerPoint
Highly organized with excellent time management skills and the ability to prioritize projects
