What are the responsibilities and job description for the Customer Success Executive position at Instrumental Services?
Instrumental helps the world's most admired electronics brands build better hardwaredelivering 3mo payback periods and improving the most critical manufacturing metrics. We drive the digital transformation of quality, inspection, and testing with data analysis & AI products. Hardware engineering, manufacturing operations, and quality teams leverage Instrumental's manufacturing platform to accelerate development time, improve yields, and reduce field failures.
The Customer Success Executive role drives not just client retention but also fueles account expansions that make a tangible impact on our business. As a Customer Success Executive, you will be ensuring our clients' ongoing success and maximizing the value they derive from our platform. You will be the primary point of contact for our largest multinational clients - deeply understanding their businesses, being hands-on with embedding our technology in their processes, and expanding our relationships to other top-level executives in the org.
Key Responsibilities / What You'll Own :
- Identify expansion opportunities by understanding our clients' product roadmap and manufacturing strategy.
- Cultivate new strategic relationships with client stakeholders, gaining insights into their organizational goals and to help to achieve them quarter after quarter.
- Perform executive business reviews with clients to showcase the results and impact attained through the Instrumental platform. Leverage these reviews to spotlight potential expansions and address any concerns that may arise.
- Leverage data and analytics to track client usage, engagement, and satisfaction levels to proactively resolve issues and pinpoint growth opportunities.
Qualifications :
This position requires access to items and data that are developed under U.S. government contracts and subject to dissemination controls that limit access to U.S. citizens only.
We're a growing team that works collaboratively, supports each other, and is energized by having impact. We value passion and the ability to learn - you're encouraged to apply even if your experience doesn't match the job description precisely!
The following is a representative annual base salary range for this position within the Bay Area : $117-155k . This position is additionally eligible for substantial variable incentives. In addition, job level and salary opportunities are evaluated through our interview process - we review the experience, knowledge, skills, and abilities of each applicant.
Instrumental is proud to offer a highly-rated variety of benefits, including health, vision, dental, commuter plans, and parental leave.
Salary : $117,000 - $155,000