What are the responsibilities and job description for the Inside Sales Engineer position at Instrumentation And Controls Llc?
Role Responsibilities
- Generate new and repeat sales and increase sales and average order size by cross-selling, up-selling, add-on sales and services as well as offering promotional sale items
- Recommend alternate products based on cost, availability, or specifications, and provide product and technical information in a timely manner
- Proactively recommend correct products and solutions needed by the customer to increase customer satisfaction and improve transaction profitability
- Accurately process customer transactions such as orders, quotes, or returns in IAC’s NetSuite CRM/ERP and our manufacturers.
- Provide accurate information regarding availability of in-stock items, keep customer, and contact records up to date and accurate in NetSuite CRM/ERP
- Follow up with customers to review quotations and ensure we have met all their expectations, and perform ongoing follow ups to resolve any complaints
- Fill requests for catalogs, information, or samples, and monitor scheduled shipment dates to ensure timely delivery and expedite as needed
- Remain current on consumer preferences by attending sales meetings, vendor training, trade shows, or reading trade journals, and educate customers about terminology, features and benefits of products
Qualification Profile
- Associate degree in a technical field or business concentration as a minimum.
- Bachelor’s degree in engineering preferred
- Minimum 2 years in similar position preferred
- Minimum 1 year in a progressive position (2 years preferred)
- Product/applications experience required.
- Knowledge of Microsoft Office and distribution software.
- Wholesale distribution experience preferred, and knowledge of industrial and municipal markets is a plus!
- Excellent customer service skills, time management, interpersonal skills, problem solving, analytical ability
- The ability to work effectively and with others in a fast-paced environment
Salary : $59,100 - $74,400