What are the responsibilities and job description for the Spray Foam Technical Services Representative (TSR) position at Insulation Distributors, Inc.?
IDI Distributors is America’s largest family owned and operated wholesale insulation distributor backed by over 40 years of proven success. With over 500 employees in 55 locations across the country IDI prides itself on providing best-in-class customer service to the residential and commercial construction industry.
Job Summary:
Compensation: $66,000 - $92,400
Join our team as a Technical Services Representative (TSR) and elevate your career! You’ll become an expert in spray foam and cutting-edge equipment, serving as the go-to resource for IDI customers and staff. Lead training sessions for current and potential customers, showcasing your skills and knowledge in spray foam application. Be at the forefront of new equipment commissioning, ensuring top-notch performance and reliability. Sharpen your troubleshooting skills and provide insightful recommendations that help our customers thrive. Play a crucial role in promoting safety standards and practices, all while enjoying opportunities for professional development and growth within a supportive and dynamic team. Join us and make a real impact while advancing your career in a thriving industry!
Responsibilities/Duties:
• Collaborate with colleagues and customers to plan, prepare, and ensure the successful completion of all activities related to spray foam tech support.
• Perform timely completion of communications, reports, scheduling, expense reports, and other administrative tasks using IDI’s tools and technology.
• Provide expert consultation on best industry practices and knowledge to colleagues and customers.
• Assist in converting new spray foam customers while offering continued support of current customers.
• Ensure the optimal performance of customers’ new and used equipment through inspection, preventive maintenance, troubleshooting, training and commissioning, as well as service and repairs.
• Train installers on the safe and effective application of spray foam.
• Reliably demonstrate proper etiquette and active participation in meetings.
• Organize, prepare, and present information in person, in group settings, and by means of digital communication.
• Participate in project teams to develop and execute new solutions.
• Provide primary support within local, district and regional markets, while periodically fulfilling national requirements. Ensure attendance at the local branch when needed.
• 80% Travel
Leadership Competencies:
• Leads Self
o Communicates Effectively & Candidly
o Drives for Results
o Demonstrates Accountability
o Takes Initiative
o Collaborates
Qualifications/Skills:
Mechanically inclined with experience not limited to troubleshooting and supporting electrical, fluid handling, pneumatics, and combustion engine systems.
• Knowledge of jobsite and spray foam safety
• Understanding of code-approved building practices, especially in building envelopes, spray foam, and fiberglass insulation
• Construction background (preferred)
• Excellent communication skills
• Proficient in planning, time management, and organization
• Efficient with Microsoft Suite
• Detail-oriented, able to work independently and in teams
• Comfortable presenting information in various settings
Education and/or Experience:
• High School diploma or GED and 3-5 years equivalent experience preferred
• Experience either in school or by trade in engine repair, construction/building science and/or electrical work preferred
Salary : $66,000 - $92,400
