What are the responsibilities and job description for the Commercial Lines Account Manager position at Insuramax?
About Us
Insuramax is the 3rd largest privately held insurance agency located in Louisville, KY. The agency, founded in 1970 by Marvin Smith, has evolved into one of Louisville’s largest insurance agencies and now insures commercial business on a national scope in both Property/Casualty and Employee Benefits. In 2010, Insuramax affiliated with The Keystone Group, a franchisor of independent insurance agencies and currently is the fourth largest privately held insurance agency group in the country. This affiliation enables Insuramax to provide our clients additional resources, services and capabilities putting our firm in an elite group that can compete and win the most sophisticated and complex risk. Although Insuramax has a wide variety of industries that we insure, our focus is on medium to large commercial accounts that include, but are not limited to, Restaurants, Habitational, Non-Profit, General Contractors/Constructions Risks, and Manufacturing.
Insuramax is your trusted independent insurance agency in Louisville, KY and across the USA. Your family, your business and your possessions are all important to you, but you may not know how to best protect them. We have the experience to navigate the unique risks you face, serving as your insurance advisor.
Commercial Lines Account Manager
Essential Duties & Responsibilities:
- Builds and maintains strong relationships with clients, main point of contact for clients, especially for the day-to-day needs.
- Develops complete client information and applications for renewal business under the direction of the Producer or in several cases, work, and present renewals without producer assistance. Identifies and requests renewal exposures. Advises clients on the best product to purchase with regards to covering different exposures. Reviews existing coverage for possible enhancements like cyber, EPL, exposure changes, increased business income. Guides clients through the renewal process, in conjunction with the Producer and submits requests to carriers according to the renewal process timetable, follows up with carrier underwriters and completes the appropriate renewal process per Agency procedures.
- Research on existing client’s business-review of business names on KY Secretary of State, discussions with clients on upcoming purchases and business changes.
- Maintains files with proper records according to company procedures. Maintains good internal file audit results.
- Processes change requests/endorsements, binders, certificates, evidences of property, account summaries, proposals, policies, lost policy releases, audits, premium invoicing, facilitate client finance agreements, and assist with aged receivable balance status when requested. Ensures that these items are given to client in a timely manner. Initiates appropriate correspondence with carriers and clients. Responds to requests and issues from clients and insurance companies.
- Reports loss of claims and monitors claims status.
- Assists in the development of strong business relationships with appropriate insurance carrier personnel. Recognizes and satisfies carrier goals and objectives in order to enhance business relationships. Works marketing strategy for renewals with our carriers, including conversations with numerous underwriters regarding exposures, loss history, and business plan of clients to find a good fit for the client and the insurance carrier.
- Prepares policies, renewals, and other documents for delivery to insured.
Qualifications, Education, and/or Experience:
- High school diploma or general education degree (GED); two years of related experience and/or training; or equivalent combination of education and experience. Post-secondary degree preferred
- Must have commercial lines account management experience and knowledge of insurance markets
- Must have an active Kentucky Property & Casualty License
- Working knowledge of Applied Epic preferred; will consider experience with other agency management systems
- Proficiency with MS Office Suite
- Strong interpersonal skills
Hours: Monday-Thursday, 8:30am-5:00pm and Friday, 8:30am-4:00pm (Hybrid Work Schedule)
Office Location: 805 N. Whittington Parkway, Suite 150, Louisville, KY 40222
Benefits:
- Competitive Salary
- Health Insurance Plans (PPO, HSA, Copay Options)
- Dental Insurance
- Vision Insurance
- Company Paid Disability Insurance
- Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
- 401(k) with Safe Harbor Match
- Paid Time Off
- Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.