What are the responsibilities and job description for the Office Representative (Bilingual) Chinese Preferred position at Insurance Agent Office?
Overview
We are seeking a dedicated and motivated Office Representative to join our team. This role is essential in providing exceptional customer service and support to our clients while ensuring smooth office operations. The ideal candidate will possess strong communication skills, be proficient in data entry, and have a knack for analyzing information. Bilingual candidates are highly encouraged to apply, as effective communication with a diverse clientele is crucial.
Responsibilities
Required to obtain NY State Personal lines license within 30 days of employment
- Handle inbound and outbound calls to assist clients with inquiries and provide information about services.
- Provide outstanding customer service by addressing client needs and resolving issues promptly.
- Maintain accurate records through data entry and ensure all client information is up-to-date.
- Process cash handling transactions accurately and securely.
- Communicate effectively with team members to ensure seamless office operations.
- Analyze client feedback and data to improve service delivery and enhance customer satisfaction.
- Support administrative tasks as needed to maintain an organized office environment.
Experience
- Previous experience in an office setting is preferred, demonstrating familiarity with office procedures.
- Strong customer service skills with a focus on client satisfaction.
- Proficiency in computerized systems for data entry and record management.
- Ability to communicate clearly and effectively, both verbally and in writing.
- Experience in cash handling is a plus.
- Bilingual abilities are highly desirable, enhancing communication with a broader range of clients.
Join our team as an Office Representative where you can make a meaningful impact while developing your skills in a supportive environment. We look forward to your application!
Job Type: Full-time
Pay: $40,000.00 - $88,000.00 per year
Benefits:
- 401(k) matching
- On-the-job training
- Paid time off
- Professional development assistance
Shift:
- 8 hour shift
- Day shift
- Morning shift
- No nights
Language:
- Chinese (Required)
- English (Required)
Work Location: In person
Salary : $40,000 - $88,000