What are the responsibilities and job description for the Customer Service Representative/Insurance position at Insurance America LLC?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our clients, ensuring their needs are met efficiently and effectively. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to analyze situations to provide solutions. Bilingual candidates are encouraged to apply as we serve a diverse clientele.
Duties
- Provide outstanding customer support through various channels, including phone, email, and chat.
- Handle cash transactions accurately and efficiently while maintaining a balanced cash drawer.
- Engage in outbound calling to follow up on customer inquiries and promote services.
- Assist customers with data entry tasks related to their accounts and service requests.
- Analyze customer issues and provide effective solutions or escalate as necessary.
- Communicate clearly with clients regarding their needs, ensuring satisfaction with services provided.
- Collaborate with team members to enhance client services and improve overall customer experience.
- Maintain accurate records of customer interactions and transactions.
Requirements
- Strong proficiency in English; bilingual skills are a plus.
- Previous experience in customer support or client services is preferred.
- Ability to analyze situations and provide effective solutions promptly.
- Experience with cash handling and maintaining accurate financial records.
- Proficient in data entry with attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work independently as well as part of a team in a fast-paced environment.
- A positive attitude and willingness to learn new skills.
Join us in delivering exceptional service while growing your career in a supportive environment!
Job Type: Full-time
Pay: $28,000.00 - $37,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Baton Rouge, LA 70805 (Required)
Ability to Relocate:
- Baton Rouge, LA 70805: Relocate before starting work (Required)
Work Location: In person
Salary : $28,000 - $37,000