What are the responsibilities and job description for the Insurance Customer Service Representative position at Insurance Connection of South Florida?
Job Description
Looking for motivated individual that wants to start a new career and looking to grow with us as a team!
At Insurance Connection, we are committed to providing exceptional customer service and building lasting relationships with our clients. As an Insurance Customer Service Representative, you will be the first point of contact for our clients, assisting them with their insurance inquiries and providing personalized assistance.
In this role, you will have the opportunity to collaborate with a team of professionals who share your passion for delivering outstanding service. You will handle incoming calls, address customer inquiries, , and provide support in policy renewals and updates. Your strong problem-solving skills and attention to detail will be essential in ensuring accurate and efficient service.
We are looking for a positive and inviting individual who thrives on serving and enjoys working with people. If you have excellent communication skills, a customer-oriented mindset, and a strong desire to make a difference in our clients' lives, we would love to hear from you.
Benefits
Paid Time Off (PTO)
Health Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Team Environment
Evenings Off
Dental Insurance
Vision Insurance
Responsibilities
- Respond to incoming calls from clients and provide prompt and accurate assistance
- Address customer inquiries regarding insurance policies, coverage, and claims
- Process policy updates, renewals, and cancellations. This includes speaking with mortgage companies to keep policies up to date
- Maintain detailed and accurate records of customer interactions and transactions
- Collaborate with colleagues to resolve customer issues, underwriting and ensure exceptional client experience
Requirements
- Previous experience in customer service or a related field
- Excellent communication and interpersonal skills
- Knowledge of insurance terminology and policies is a plus
- Attention to detail and problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Proficiency in computer systems and customer service software
- Must be able to study for 4-40 license and obtain the 4-40 license
- Reliable Transportation
