What are the responsibilities and job description for the Customer Service Agent position at Insurance Corner?
Responsibilities:
- High Volume Insurance Offices
_ Must Be willing to Move from one office to another within reasonable distance
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Enter and update customer information in the database accurately
- Analyze customer accounts to identify opportunities for upselling and cross-selling
- Make outbound calls to follow up with customers and provide additional support
- Resolve customer complaints or issues with patience and empathy
- Collaborate with other team members to ensure customer satisfaction
Requirements:
- Previous experience in customer service or a related field preferred
- Excellent communication skills in English, both verbal and written
- Bilingual proficiency in Spanish is a must
- Strong data entry skills with attention to detail and accuracy
- Ability to analyze customer needs and provide appropriate solutions
- Multilingual abilities are highly valued
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: From $9.50 per hour
Shift:
- Day shift
- Morning shift
Ability to Relocate:
- Brownsville, TX 78521: Relocate before starting work (Required)
Work Location: In person
Salary : $10
