Demo

Operational Specialist

Insurance For Students, Inc.
Springfield, MA Full Time
POSTED ON 4/2/2025
AVAILABLE BEFORE 5/1/2025

We are a fast-growing student health insurance brokerage seeking a positive and energetic individual to join our dynamic team. At Insurance for Students, a FutureHealth Systems company, we are committed to providing top-tier insurance solutions to schools across the U.S., with a strong emphasis on mental health and wellness.

Our workplace blends a unique, slightly eclectic vibe with a serious dedication to our mission. Based in West Springfield, MA, we are a locally owned company that values growth, collaboration, and professional development. This is an excellent opportunity to be part of a supportive team with room to grow within the organization. Benefits include 401K and health insurance.

If you're looking for a meaningful career in a company that values both innovation and well-being, we’d love to hear from you!


Job Description:

The responsibilities of this position include, but are not limited to:

  • Resolving customer questions and concerns with empathy and efficiency.
  • Collaborating with various departments to ensure quality customer experience.
  • Processing waivers in accordance with established policies and procedures.
  • Managing enrollment lists with accuracy and efficiency.
  • Setting up and maintaining customer accounts within the system.
  • Assisting with billing inquiries and processes.
  • Maintain strong communication with Operations and Producer to ensure the Accounts needs are being met.
  • Working closely with cross-functional teams, including Sales, Marketing, Customer Support, and Accounts Payable, to enhance overall operational effectiveness.


Preferred Qualifications & Skills:

  • Ability to learn quickly and adapt to new processes and systems.
  • Proficiency in Microsoft Office Suite, including Excel and Outlook.
  • Strong communication skills, both verbal and written.
  • Excellent problem-solving abilities with a proactive approach to challenges.
  • Strong critical thinking skills to analyze situations and make informed decisions.
  • Able to work both independently as well as collaborate with a team.


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