What are the responsibilities and job description for the Operations Specialist position at Insurance for Students?
We are a fast-growing student health insurance brokerage seeking a positive and energetic individual to join our dynamic team. At Insurance for Students, a FutureHealth Systems company, we are committed to providing top-tier insurance solutions to schools across the U.S., with a strong emphasis on mental health and wellness.
Our workplace blends a unique, slightly eclectic vibe with a serious dedication to our mission. Based in West Springfield, MA, we are a locally owned company that values growth, collaboration, and professional development. This is an excellent opportunity to be part of a supportive team with room to grow within the organization. Benefits include 401K and health insurance.
If you're looking for a meaningful career in a company that values both innovation and well-being, we’d love to hear from you!
Job Description:
The responsibilities of this position include, but are not limited to:
- Resolving customer questions and concerns with empathy and efficiency.
- Collaborating with various departments to ensure quality customer experience.
- Processing waivers in accordance with established policies and procedures.
- Managing enrollment lists with accuracy and efficiency.
- Setting up and maintaining customer accounts within the system.
- Assisting with billing inquiries and processes.
- Maintain strong communication with Operations and Producer to ensure the Accounts needs are being met.
- Working closely with cross-functional teams, including Sales, Marketing, Customer Support, and Accounts Payable, to enhance overall operational effectiveness.
Preferred Qualifications & Skills:
- Ability to learn quickly and adapt to new processes and systems.
- Proficiency in Microsoft Office Suite, including Excel and Outlook.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities with a proactive approach to challenges.
- Strong critical thinking skills to analyze situations and make informed decisions.
- Able to work both independently as well as collaborate with a team.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid time off
Schedule:
- 8 hour shift
Ability to Commute:
- West Springfield, MA (Required)
Ability to Relocate:
- West Springfield, MA: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $55,000