Customer Service Representative 1

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Responsibilities include but are not limited to: •Respond to customer inquiries and/or complaints.•Analyze information and identifies issues to be resolved.•Handle all general customer inquiries by either resolving the issue or referring to appropriate staff for resolution.•Gather detailed information from callers to determine the best approach to resolve problems.•Refer complex and/or sensitive situations beyond scope of authority to supervisor or department staff.•Handle difficult customers and/or situations that require deciphering incoherent or disorganized information to accurately assess and meet customer needs.Please Note: For the first three months, the Customer Service Representative 1 will be required to work in the office during their training program. As the employee completes training, the option to telecommute at 50% per pay period will become available.

The minimum qualifications required for this vacancy. Minimum Qualifications Two years of customer service experience; or sixty college credit hours and one year of customer service experience.Please be advised that the New York State Insurance Fund does not offer sponsorship for employment visas to employees or potential employees. Candidates sponsored for employment by an organization should be aware of their sponsorship status and the relevant expiration date(s) of that sponsorship before applying to this position.

Additional comments regarding the vacancy. Additional Comments For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.NYSIF Commitment to Diversity, Equity, and InclusionThe New York State Insurance Fund (NYSIF) prioritizes and champions diversity, equity, and inclusion (DEI) throughout our agency. NYSIF provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected category under federal, state, and local law. We believe that embracing our differences brings richness, new ideas and experiences to NYSIF, which energizes a creative and innovative work environment. We strive to foster a workplace where diverse individuals are able to participate fully in the decision-making process and have ample opportunity for advancement. We are committed to investing the necessary resources and attention to improving the engagement, retention, and promotion of the extraordinary talent we have.Executive Order 31 commits New York State government to becoming a model employer for people with disabilities, increasing the participation of people with disabilities in state service and ensuring equal access to opportunities. NYSIF is proud to utilize best practices to recruit, hire, retain, and promote career advancement of individuals with disabilities. This includes special focus on current and prospective employees with the most significant disabilities, such as the use of supported employment, individual placement with support services, customized employment, the civil service sections 55/b and 55/c programs, internships, and job shadowing. If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please send an email to NYSIF’s Reasonable Accommodations mailbox at ra@nysif.com.

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