What are the responsibilities and job description for the Client Support Manager position at Insurance Masters, LLC?
Job Overview
We are seeking a dedicated and experienced Client Support Manager to lead our client support team. In this role, you will be responsible for ensuring exceptional service delivery, enhancing customer satisfaction, and managing the daily operations of the client support department. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for customer service excellence.
Duties
- Oversee the daily operations of the client support team to ensure high-quality service delivery.
- Develop and implement client service policies and procedures to enhance operational efficiency.
- Analyze client feedback and service metrics to identify areas for improvement.
- Supervise and mentor team members, providing guidance and support to foster professional growth.
- Communicate effectively with clients to resolve insurance issues, providing solutions, to ensure satisfaction.
- Collaborate with other departments to address client needs and improve overall service offerings.
- Manage project timelines and deliverables related to client service initiatives.
- Maintain a positive work environment that encourages teamwork and high performance.
- Staying up to date with guideline changes and how it impacts processes and procedures and training efforts.
Skills
- Strong leadership capabilities with experience in supervising teams.
- Excellent communication skills in English; multilingual abilities are a plus.
- Proven project management skills with the ability to manage multiple tasks simultaneously.
- Exceptional customer service skills with a focus on problem-solving and negotiation.
- Ability to analyze data and generate actionable insights for continuous improvement.
- Proficient in managing relationships with customers while maintaining professionalism.
- Strong training abilities.
- 5 years of related experience (Required).
If you are passionate about leading a team dedicated to providing outstanding customer experiences, we encourage you to apply for this exciting opportunity as a Customer Care Manager.
Job Type: Full-time
Pay: $69,000.00 - $74,000.00 per year
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Education:
- Bachelor's (Required)
Experience:
- Management: 5 years (Required)
License/Certification:
- health or life insurance license (Preferred)
Ability to Commute:
- Augusta, GA 30909 (Required)
Ability to Relocate:
- Augusta, GA 30909: Relocate before starting work (Required)
Work Location: In person
Salary : $69,000 - $74,000