Customer Service Manager (CSM)

Job Overview
We are seeking a dedicated and experienced Customer Service Manager to lead our customer service team. The ideal candidate will be responsible for overseeing daily operations, ensuring exceptional service delivery, and driving customer satisfaction. This role requires strong leadership skills, the ability to analyze performance metrics, and a commitment to fostering a positive team environment. The Customer Service Manager will also play a key role in connecting with clients and managing relationships to enhance overall customer experience.

Responsibilities

• Lead and supervise the customer service team, providing guidance and support to ensure high performance.
• Analyze customer service metrics and feedback to identify areas for improvement and implement effective strategies.
• Manage daily operations of the customer service department, ensuring timely resolution of customer inquiries and issues.
• Develop training programs for staff to enhance their skills in communication, negotiation, and problem-solving.
• Collaborate with sales and project management teams to align customer service efforts with business objectives.
• Communicate effectively with customers to understand their needs and provide tailored solutions.
• Foster a positive work environment that encourages teamwork, motivation, and professional growth among team members.
• Maintain up-to-date knowledge of industry trends and best practices in customer service.

Requirements

• Proven experience in a customer service management role or similar position.
• Strong leadership skills with the ability to motivate and develop team members.
• Excellent communication skills, both verbal and written; multilingual abilities are a plus.
• Proficiency in analyzing data and performance metrics to drive decision-making.
• Experience in sales or project management is highly desirable.
• Strong negotiation skills with the ability to manage client relationships effectively.
• Ability to manage multiple tasks simultaneously while maintaining attention to detail.
• A passion for delivering exceptional customer service and enhancing the overall customer experience.
• 5 years experience in management of teams or customer service
• Bachelor's degree required

Job Type: Full-time

Pay: $48,000.00 - $55,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Augusta, GA 30909 (Required)

Ability to Relocate:

• Augusta, GA 30909: Relocate before starting work (Required)

Work Location: In person

Salary : $48,000 - $55,000