What are the responsibilities and job description for the Laser Printer Technician position at Insurance Office of America?
Description
Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U. S. and United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.
Job Description:
Title: Laser Printer Technician - 10-99 position
Location: Volusia County area
About The Role: Technology Solutions of America (TSOA), a subsidiary of Insurance Office of America, is looking for a full-time Contract Services (1099) Laser Printer Technician to support a large, multi-location account in the Volusia County area. This person will be technically responsible for repairing black and white printers, color printers, and MFP devices. This is a key position that requires a minimum of one year of experience troubleshooting and repairing laser printers.
Key Responsibilities:
- Printer Repair: Diagnose and repair black and white printers, color printers, and MFP devices.
- Maintenance: Perform routine maintenance on laser printers to ensure optimal performance.
- Technical Issue Resolution: Manage and resolve technical issues related to printer hardware and software.
- On-Site Support: Provide on-site support and troubleshooting for printer-related problems.
- Record Keeping: Maintain accurate records of repairs and maintenance activities.
- Service Ticket Management: Ensure timely completion of service tickets and customer requests.
- Team Collaboration: Collaborate with team members to improve customer satisfaction.
- Technology Updates: Stay updated on the latest printer technologies and repair techniques.
- Policy Compliance: Ensure compliance with company policies and procedures.
- Work Environment: Maintain a clean and organized work environment.
- Travel: Travel to various client locations within the Volusia County area as needed.
- Safety: Adhere to safety protocols and guidelines during repair and maintenance activities.
Ideal Candidate Qualifications:
- Minimum of one year of experience troubleshooting and repairing laser printers.
- Reliable transportation and an insured vehicle.
- Valid driver's license with a good driving record.
- Open availability to handle tickets from 8am to 5pm, Monday to Friday.
- Excellent customer service skills.
- Detail-oriented and organized.
- Strong communication skills.
What We Offer:
- Highly competitive pay rate based on relevant work experience.
- Compensation for travel and mileage.
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
What to Expect (Application Process):
- 30-Minute Phone Screen, Online Assessments, and Interview(s)
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
https://www.ioausa.com/
