What are the responsibilities and job description for the Personal Lines Service Supervisor position at Insurance Office of America?
Description
We’re SimplyIOA, an InsureTech company based out of Lake Mary, FL backed by one of the nation's largest insurance brokers, Insurance Office of America. In partnership with some of the most respected and trusted insurance providers, such as Progressive, Safeco, Travelers, and Nationwide, SimplyIOA is the nation’s first fully-integrated comparison, quote and buy platform. The industry‐leading technology, underpinned by sophisticated data science and machine learning, allows consumers to compare providers, receive quotes and buy an insurance policy online within 3 minutes.
At SimplyIOA, we’re driven by our mission and core values. We work hard, but we have fun too. Workplace ideals like leading by serving, work / family life balance, and giving back to our community aren’t just clichés here – they’re a part of who we are. We believe in helping people grow, develop and achieve their professional goals, so when you join the SimplyIOA team you truly become a partner in our shared success.
We’re looking for a Supervisor, Personal Lines Insurance to join our Team!
This position would be responsible for strategic day to day administrative and customer service management of staff, including : Assigning tasks and managing work-flows; monitoring and improving staff performance; scheduling; human resource management; staffing; training; staff development; staff communication and support; process, policy, and procedure compliance; modeling core values. Writing new business within Personal Lines insurance. Capable of resolving the most complex customer service problems.
Supervisor, Personal Lines Insurance essential functions include :
- Directly manages service staff within the branch, including communicating expectations, monitoring individual employee performance, coaching and counseling, and taking appropriate corrective actions as needed
- Effectively managing a high volume book of Personal Lines Property & Casualty Insurance business, ensuring all required tasks are completed accurately and on-time
- Monitors staff performance to ensure productivity, efficiency, quality, and service standards are met, taking corrective actions as needed
- Writing new business for Personal Lines department.
- Manages staff days off calendars to ensure service continuity
- Ensures appropriate staffing levels necessary to meet all operational and service goals, and recommends adjustments as needed
- Participates in new employee selection process, including interviewing and making hiring recommendations
- Prepares and delivers staff performance evaluations accurately and within required timeframes
- Effectively drives implementation of annual short and mid-term strategic and tactical plans established by Regional President and necessary to achieve identified branch goals and objectives and consistent with Region and Company strategy
- Builds, directs and manages a highly qualified operations team within branch, and actively deploys manpower to ensure work volumes are accomplished effectively and efficiently.
- Develops, implements, improves, and ensures compliance with core work processes throughout branch, including identifying and adopting best practices.
- Serves as primary front-line Human Resource manager for branch, working with operational and sales personnel to ensure all HR processes, policies, and procedures are followed and administrative requirements met
Qualified candidates will have :
Great Reasons to Work at SimplyOA include :
If you're ready to take a leap forward in your career, please click below to apply. Any candidates meeting the qualification requirements for the Supervisor, Personal Lines Insurance role will be contacted. We’re looking forward to hearing from you!
