What are the responsibilities and job description for the Bilingual Customer Success Manager position at Insurance Office of Jonathan Quiñónez?
Job Description
Were looking for a Bilingual Customer Success Manager (CSM) to join our team and help us build lasting relationships with our customers. In this part-time role, youll focus on providing exceptional service to existing clients while identifying opportunities to cross-sell and expand the value we deliver. Youll be the go-to person for resolving customer issues, helping them get the most out of our products, and creating strong relationships that drive retention and growth.
If youre fluent in Spanish and have experience in customer success, account management, or a similar role, this is the perfect opportunity for you to make a direct impact in a growing company!
Work Hours:
Monday - Friday 1pm-5pm
Salary: $15.00 - $18.00 per hour
Benefits
Hourly Base Salary Bonus Opportunities
Career Growth Opportunities
Mon-Fri Schedule
Responsibilities
- Customer Support & Relationship Management: Provide ongoing support to clients, ensuring their satisfaction with products/services.
- Cross-Sell Opportunities: Identify and promote additional products or services that benefit the customer, increasing account value.
- Build Long-Term Relationships: Maintain strong, positive relationships with customers to ensure retention and satisfaction.
- Monitor Customer Health: Track key customer metrics (e.g., usage, engagement) to proactively address concerns or identify opportunities for growth.
- Onboard & Educate Customers: Assist with onboarding new clients and provide training on product features and best practices.
- Collaborate Across Teams: Work with Sales, Marketing, and Product teams to share customer insights and feedback.
- Track Customer Success Metrics: Monitor customer feedback, satisfaction, and engagement to assess success and suggest improvements.
Requirements
- Fluency in Spanish must be bilingual.
- Experience in customer success, account management, or a related role.
- Strong interpersonal skills and the ability to build relationships with customers.
- Ability to identify and act on cross-sell opportunities.
- Organized, detail-oriented, and able to manage multiple accounts effectively.
- Strong communication skills, both written and verbal.
- High school diploma or equivalent; college degree preferred.
Company Description
Jonathan Quinonez Insurance Agency is a high-performing agency located in the heart of Norman, Oklahoma. With a commitment to excellence and a passion for serving our community, we specialize in providing personalized insurance solutions tailored to meet the unique needs of our clients. Our team of dedicated professionals brings years of experience and expertise to the table, ensuring that our clients receive the highest level of service and support.
At Jonathan Quinonez Insurance Agency, we understand that insurance can be complex and overwhelming. That's why we strive to simplify the process for our clients, offering clear guidance and expert advice every step of the way. Whether you're in need of auto, home, life, or business insurance, you can trust us to find the right coverage options to protect what matters most to you.
Salary : $15 - $18
