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Retention Specialist - Self Defense Industry - Remote, Hybrid, & HQ Options

InsuranceJobs.com
West, WI Remote Full Time
POSTED ON 2/24/2025
AVAILABLE BEFORE 5/8/2025

Stop feeling the Sunday night scaries and start loving Monday again.

Could you love your job if the company you work for had a culture that was more supportive, positive, and nurturing?

Would awesome teammates and inspiring leadership make you want to jump up out of bed and start your work day?

Now that we have your attention, read on.

Are you ready for a career you can BELIEVE in?

  • Do you have a strong belief in the 2nd Amendment?
  • Do you support the natural-born right to armed self-defense?
  • Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)?

Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.

The USCCA helps responsible Americans avoid danger, save lives, and keep their families safe. Learn more about the USCCA at https : / / www.usconcealedcarry.com /

Elevate your career with us and reap the rewards of your success!

  • Starting hourly wage is $22.00 per hour plus incentives
  • 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually
  • Workplace Flexibility - Headquarters, Remote Work-from-Home, and Hybrid options.
  • Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually)
  • Robust Insurance Coverage Options : Medical, Dental, Vision, HSA, FSA, Life, STD, LTD, & Pet Insurance
  • Complimentary USCCA Elite Membership & Store Discounts
  • Position Summary :

    As a Retention Specialist at Delta Defense, you'll be the go-to person for our USCCA members re-evaluating their membership. Your role is an essential one, requiring a blend of empathy and professional assertiveness.

    You'll be tasked with addressing member concerns, demonstrating the true value and benefits of our USCCA membership. Your ultimate aim? To foster member retention while addressing any additional needs they might have.

    If you're eager to be part of a high-energy team that's all about making a difference, this could be the perfect fit for you. After all, our success is fueled by helping our members avoid danger, save lives and keep their loved ones safe. We need someone like you to help us do just that. So, are you up for the challenge?

    Essential Duties & Responsibilities :

  • Develop and implement customer retention strategies to increase loyalty and retain business.
  • Prevent cancellation of services by offering alternative solutions during inbound calls.
  • Be clear, confident, concise and professional on the phone.
  • Deepen member relationships through needs assessment.
  • Ensure consistent follow up with members as needed.
  • Coach, mentor and train other team members as needed.
  • Salary : $500

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