What are the responsibilities and job description for the Customer Service Agent position at Insure Pacific Inc., DBA: Prineville Insurance Agency?
Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!Compensation:
$35,000 - $100,000 commission DOE
Responsibilities:- Follow-up on client interactions in a thorough manner to ensure customer satisfaction
- Verify new customers coverage and present policyholders with proof of insurance paperwork
- Demonstrate accuracy in processing client policy modifications based on the data given
- Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
- Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
- If not licensed in P&C, it would be a goal for you to get licensed in the first few months of employment
- Previous customer service experience required for this position
- Knowledge of insurance products and policy schedules is preferred
- Excellent active listening, interpersonal, and communication skills
- Position requires a high school diploma or GED equivalent
- Must have knowledge of Microsoft Office and customer relationship management software
We are a team of people helping people. Our independent insurance business is based on the relationships we build within our Team, our clients, potential clients, our community, and the companies we work with. As an independent insurance agency, we work for our clients, not one insurance company.
Our hours are Monday through Friday from 8:30 to 5:30. You will be asked to attend early morning, evening, and an occasional Saturday meeting for either networking or to support local and community events.
Salary : $100,000