What are the responsibilities and job description for the Administrative Assistant position at InsureOne Insurance Services America LLC?
About Us:
InsureOne is part of Confie, one of the largest privately owned insurance agencies/brokers in the United States. Established over three decades ago, InsureOne has locations across the US to better serve our clients. Our knowledgeable team of insurance professionals is local agents who take pride in providing quality service, rates, and coverage options tailored to our clients’ individual needs. Our agents specialize in crafting a special partnership with customers to ensure a white-glove experience.
Join the winning team at InsureOne Insurance Services America, part of Confie, which has been ranked as #1 on Insurance Journal's annual Top 50 Personal Lines Agencies for the eighth consecutive year, and the #2 spot in Insurance Journal’s Top 100 Property/Casualty Agencies for 2023.
What We Offer:
- Competitive hourly pay performance-based bonus opportunities
- Continuous on-going training and mentorship
- Growth-oriented culture with internal promotion opportunities
- Comprehensive Benefits package including medical, dental, vision, and life insurance
- Comprehensive 401K plan with competitive employer match
- Paid time off including holidays, vacation, and personal time
- Annual incentive trip for top performers
- Fitness perks: A corporate discount at 24-Hour Fitness makes staying active more accessible.
- Employee Assistance Program: Confidential assistance to you or anyone in your household experiencing personal or professional problems — at no cost.
- Extra Perks: Access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans. We even offer pet insurance.
The pay range for an Administrative Assistant is $18 - $20 hourly (based on experience)
What You Will Do:
The Administrative Assistant supports InsureOne’s office operations by delivering prompt, accurate, and friendly customer service, playing a key role in maintaining a positive and welcoming office environment. We are seeking a candidate with strong organizational skills, attention to detail, and a proactive, approachable attitude to ensure seamless support across all administrative functions.
- Monitor and distribute emails across multiple departments to ensure timely communication.
- Process updates and changes to existing customer policies accurately and efficiently.
- Review and verify policy signatures for compliance and completeness.
- Sort, scan, and distribute incoming mail and deliveries to relevant departments.
- Address customer complaints by identifying solutions and offering suitable alternatives for resolution.
Our Ideal Candidate:
We are actively seeking a motivated individual to join our high-performing customer service team, offering unparalleled opportunities for professional growth. While prior experience in the insurance industry or agency setting is preferred, we are committed to training the right candidate.
Key Attributes:
- High school or equivalent
- Effective and precise telephone etiquette
- 1 years of customer service experience
- Excellent attention to detail and organizational skills
- Ability to work well independently and on a team
- Precise verbal and written communication skills
- Ability to work in a fast-paced environment
- Ability to deliver a tailored, white-glove experience to all clients
Preferred Attributes:
- Bachelor’s Degree
- Property & Casualty license
- Fluency in Spanish is welcome but not required
PBU
Salary : $18 - $20
