What are the responsibilities and job description for the Customer Service Manager (Required to have an active Property & Casualty license) position at InsureOne Insurance Services America LLC?
About Us:
InsureOne is coming to Farmington!
We are excited to bring our trusted insurance services to the Farmington community. InsureOne, a part of Confie—one of the largest privately owned insurance brokerages in the United States—has been serving clients for over 30 years, with a growing network of locations across the country.
Our team consists of local, knowledgeable insurance professionals who take pride in delivering exceptional service, competitive rates, and personalized coverage options. We are committed to building lasting relationships with our clients, providing a white-glove experience that prioritizes their individual needs.
Join the winning team at InsureOne Insurance Services America, proudly ranked #1 on Insurance Journal’s Top 50 Personal Lines Agencies for the eighth consecutive year, and recently named #2 on Insurance Journal’s Top 100 Property/Casualty Agencies for 2023.
What We Offer:
- Competitive pay with performance-based bonus opportunities
- Ongoing training and mentorship to support personal and professional growth
- Growth-oriented culture with internal promotion opportunities
- Comprehensive benefits package including medical, dental, vision, and life insurance
- 401(k) plan with competitive employer match to help you plan for the future
- Paid time off including holidays, vacation, and personal time
- Annual incentive trip for top performers
- Fitness perks with a corporate discount at 24-Hour Fitness to support a healthy lifestyle
- Employee Assistance Program offering confidential support for personal or professional challenges at no cost
- Extra perks including access to disability, hospital indemnity, critical illness, accident, and universal life insurance plans, as well as pet insurance
The pay range for the Manager of Customer Service is $50,000 - $110,000 / year performance-based bonuses
To support a seamless transition, we are offering the opportunity to work remotely for about one month. This remote period will allow you to onboard, receive training, and prepare before transitioning to our brand-new office, which is set to open in June.
The role will be based onsite at 30 Waterside Dr, Ste 201, Farmington, CT 06032.
What You Will Do:
InsureOne is seeking a results-driven and dynamic leader to oversee our upcoming Customer Service team in Farmington. This role is responsible for supervising daily team performance, coaching and developing staff, and ensuring the delivery of exceptional service while driving revenue growth. Key responsibilities include resolving escalated customer issues, building strong client relationships, maintaining operational excellence, and executing business plans to achieve production and active customer goals. If you are passionate about the opportunity to be part of a new venture from the ground up, we invite you to join a nationally recognized organization.
- Supervise the daily performance and productivity of the Customer Service team to ensure alignment with business goals and service standards
- Drive business growth and customer retention by proactively building strong client relationships and educating customers on insurance products that best meet their needs
- Coach and mentor team members to consistently deliver exceptional customer service and uphold company values
- Develop and implement business plans to achieve operational goals, monitoring team performance to ensure success across all assigned customer portfolios
- Handle escalated customer service issues with professionalism and efficiency, ensuring timely resolution and customer satisfaction
- Lead the execution of all Branch Operational Excellence (BOE) standards to maintain high levels of quality, compliance, and performance
Key Attributes:
- High school diploma or equivalent
- Active Property & Casualty license
- 3 years of experience in insurance sales or customer service
- 3 years of experience in staff management or team leadership
- Proven success in generating new business, retaining existing clients, and cross-selling additional lines of insurance
- Strong attention to detail and excellent organizational abilities
- Ability to work both independently and collaboratively within a team
- Clear, concise verbal and written communication skills
- Capacity to excel in a fast-paced, dynamic environment
- Skilled in delivering a personalized, white-glove client experience
Preferred Attributes:
- Bachelor’s Degree
- Bilingual (Spanish/English)
PBU
Salary : $50,000 - $110,000
