Job Title : Applications Support Analyst
Pay Rate : $30.00 / hour - $35.10 / hour
Duration of Assignment : 3 months with a possibility for an extension no guarantees
Work hours : Monday-Friday, 8 : 00am-4 : 30pm
Parking : Parking covered by Access Center
Dress code : Business Casual
Location Alhambra, CA 100 % On Site; Local candidate ONLY
Must-Haves
High school diploma
Min. of 2 years of patient access center experience or related experience.
Experience with supporting / troubleshooting telephony systems (configuration)
Excellent customer service, written, and verbal communication skills.
Critical thinking and detail-oriented skills
Nice to Have
- Call center / patient experience
- IT / telephony troubleshoot support / experience
The Access Center Operations Data and Technology Support Specialist responsible for obtaining, verifying and managing call management data. This includes data collection, data verification; data assurance and data analysis. This position will also provide support and troubleshoot systems issues related to Access Center operations and Transfer Center telephony.
Strives for a high level of customer serviceMaintains warm, courteous and professional behavior in accordance with the Medical - Healthcare Institution / Keck customer service standards while interaction with contacts, both internal and externalMaintains consistent accuracy in all tasks associated with job role and responsibilities dailyExhibits collegial and professional demeanor in all interactionsIncluded in on-call schedule for telephony-related incidents and issues.Responsible for build and maintenance of system dictionaries and logs related to Patient Access Center operationsPrimary resource in Access Center for Startel configurations related to Access Center operations and Transfer Center including, but not limited to updates and edits to the consolidated dictionary, user login creation / disablement, alerts, updates and edits to Department / Clinic / Provider protocols, marketing campaigns and back-up documentationInvestigate, research and resolve moderately complex systems issues related to Access Center operations and Transfer Center telephony (Startel)Respond to requests and document issues related to system issues in Access Center operations and Transfer Center telephony (Startel)Serve as primary contact and liaison between Access Center operations, Medical - Healthcare Institution Keck Telecomm / lT and vendor(s) regarding telephony-related incidents and issues (Startel)Takes initiative and ownership of Access Center operations system-related issues and concerns to final reporting / resolutionAdd / Update / Edit / Maintain Access Center SharePoint365 and subsiteConfigure Department / Provider / Employee system-related on-boarding forms and permissionsConfigure Department / Provider / Employee system-related off-boarding forms and permission revocationAssist with data compilation, updates and removal in Phynd of general information, Provider scheduling guidelines (aka protocols), and Provider specialization (aka scope of Practice)Produce Affinity reports for Access Center managementProduce ad hoc reports for Access Center managementMaintains and refreshes Access Center internal "wallboard" dashboardsPull call recordings for Access Center management as needed, both for Service Recovery activity as well as Quality reviewParticipates in periodic review with Access Center management for data integrity, data validation, and quality assuranceDemonstrates ability to work independently, prioritizing and organizing assignments timely and appropriatelyBenefits : (employee contribution)
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
inSync will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act
IND02
Salary : $30 - $35
