Demo

Customer Journey Research Strategist

inSync Staffing
San Diego, CA Full Time
POSTED ON 4/18/2025
AVAILABLE BEFORE 5/6/2025

55.75-$69.75 / hr |  (PST Hours) | 1-Year Assignment

Join a market research team dedicated to customer-centric strategies! We're seeking a Customer Journey Research Strategist to lead customer research initiatives, develop journey maps, and uncover key insights to enhance the customer experience.

Key Responsibilities :

  • Lead research projects, managing scope, deliverables & stakeholder expectations
  • Conduct qualitative & quantitative research (interviews, surveys, workshops)
  • Develop evidence-based journey maps & market segmentation profiles
  • Integrate findings into compelling stories & actionable recommendations
  • Educate stakeholders on best practices in market research

Must-Have Qualifications :

  • 5 years of B2B market / customer experience research (healthcare / scientific)
  • Expertise in qualitative & quantitative research methods
  • Proven experience in customer journey mapping & persona development
  • Strong stakeholder communication & influencing skills
  • Nice-to-Have :

    Knowledge of molecular lab operations & workflows

    Experience recruiting hard-to-reach B2B populations

    Ready to make an impact? Apply today!

    Benefits : (employee contribution)

    Health insurance

    Health savings account

    Dental insurance

    Vision insurance

    Flexible spending accounts

    Life insurance

    Retirement plan

    We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

    IND02

    Salary : $56 - $70

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