Customer Service - Customer Care Specialist

Customer Care Specialist

Hours : Monday-Friday 9 : 00AM-5 : 30PM EST

Pay rate : $20.00 / hr

Onsite-Mesa, 85201

Temp to Hire

Position Overview

We are looking for an entry-level Customer Care Specialist with a passion for helping others and an eagerness to join our growing team.

Essential Responsibilities

• Provide excellent customer service to rental car customers by addressing general inquiries, receipts, or payments related to tolls and violations. Always keep a smile in your voice.
• Use available tools and resources to reach complete and accurate resolutions for customer issues.
• Review details in email attachments. Notate account and reply to customer.
• Place clear and concise notes on customer accounts for documentation and tracking purposes.
• Assist 5-6 customer chats concurrently, providing prompt and effective responses to each query.
• Meet performance goals for efficiency, schedule adherence, quality, customer satisfaction, and attendance.
• Complete other duties as assigned.

Requirements :

Benefits (Employee Contribution)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

IND01

Salary : $20