What are the responsibilities and job description for the Customer Service - Customer Service Representative position at inSync Staffing?
Customer Service Representative
Pay rate : $17 / hr
Shift : Monday-Friday 7 : 00AM-3 : 30PM
Location : Mesa, AZ 85201
Temp to Hire
Job Overview
The Customer Service Representative serves as the first point of contact for customers, providing a one-stop resolution and education on products and services. This role requires strong communication skills, problem-solving abilities, and the ability to navigate various computer systems and tools effectively to address customer inquiries and resolve issues.
Essential Responsibilities
- Provide customers with a one-stop resolution and education on products and services.
- Process payments and assist customers with billing or account-related questions.
- Solve product or service-related problems in a timely and professional manner.
- Demonstrate a positive, professional, and empathetic customer-focused approach.
- Utilize tools and online resources to confidently deliver accurate information while navigating through multiple computer applications proficiently.
- Develop and maintain knowledge of products, processes, and technical services.
- Exhibit effective communication skills, tailoring interactions to the audience's needs.
- Document customer interactions clearly and concisely in the required systems.
Qualifications
Benefits (employee contribution) :
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
IND01
Salary : $17
