Claim Manager - Casualty General Liability (Hybrid or Remote)

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.

Who we are

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for a Claim Manager to join our Property Casualty Liability Claims team based in our Denver, CO, Boston, MA, Canton, MA or Plymouth, MN office or remotely nationwide. This position manages all components of claim handling for a specialty line of business. Develops plans, analyzes results and oversees work of Claims staff. Reviews and provides direction on reserve and settlement authority, where required, on complex, specialized claims and/or high exposure claims. Supports business partner through communication about specific claims, identification of claim trends, input on form development, and marketing support. Monitors claim quality, customer feedback and claim reports of staff to ensure compliance with regulatory requirements, customer satisfaction and achievement of corporate objectives. Independently operates within very broad company guidelines and high authority levels in the settlement of claims. Makes appropriate decisions on coverage and settlement of claims. Some of the Claim Manager responsibilities include but are not limited to:

• Ensures execution of proper claim handling strategies; including appropriate determination of coverage, liability, and claim resolution.
• Ensures proper reserving to achieve compliance with corporate policy.
• Makes decisions on recommendations for claim disposition, including evaluation, negotiation and settlement of claims, on complex claims or those with exposure in excess of staff authority levels.
• Evaluates claim file quality through appropriate audits.
• Reviews and analyzes claim reports to identify and address trends. Develops and implements strategies to correct adverse trends.
• Maintains a strong professional knowledge of competitive, regulatory and legal environments and applies this information effectively. Consults with other company staff and may participate on related projects and committees.
• Manages assigned staff, including development, goal setting, skill assessment, staff selection, role alignment, and performance appraisals of staff. Provides frequent communication and measurement of goals. Oversees training and personal development programs within the group.
• Assists in the development and administers operating and salary budgets.
• Anticipates and meets all customer needs (internal and external).
• Prepares for and attends claim review meetings with business partners within specialized business units.

The expertise you bring

• Bachelor’s degree or equivalent experience required; JD may be required depending upon the needs and requirements of the business unit.
• Minimum of 7-10 years of specialty claim experience
• 3-5 years of supervisory/management experience.

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires but your recruiter will share more specific compensation information with you during the hiring process. The typical base salary range for this position is: $119,000 – $158,000, based on the factors aforementioned. For candidates located in San Francisco, CA; Hoboken, NJ; and the New York City metro area, the base salary range is $139,000 -$162,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

Why choose Intact

We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.

Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.

Check out our Glassdoor reviews to see why people love working for Intact!

Our promise to you

Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.

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