Operations Supervisor (Hybrid)

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.

Who we are

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for an Operations Supervisor to join our Operations team in our Denver, CO, Salem, VA or Farmington, CT office on a hybrid schedule. This position is responsible for the supervision of an operation department within the company. Accountable for setting and achieving the department goals/objectives relating to workflow, customer service, quality, budgets, etc. to be in line with corporate goals/objectives. Provides exceptional service to internal and external customers, in leading implementation and performance of effective operation and clerical processes. The Operations Supervisor responsibilities include but are not limited to:

• Develops, manages, supervises, and directs support staff and other support roles as specified by local management.
• Plans, organizes, and directs the day-to-day work activities of direct reports to maximize productivity and quality.
• Supports an open-minded environment of creativity in problem-solving. Effectively implements new processes; makes recommendations for improvements; reviews and sets realistic time constraints and resource needs. Implementation of processes to ensure data / information integrity.
• Performs complex analysis, collaborates with Operations management and reviews department operations and results to department goals. Maximizes department operations effectiveness and efficiency within expense constraints, and delivers a quality product that meets or exceeds customer expectations and service standards.
• Supports Senior Operations Manager in identification of skill sets and skills gaps of operations personnel. Establishes training needs. Develops and delivers effective training and cross-training plans in partnership with Corporate Learning and Organization Development and the Quality and Training Coordinator. Encourages continuing technical education of staff as appropriate.
• Works to consistently understand and find ways to exceed the expectations of internal and external customers, while balancing the interests of the company.
• Assist the Senior Operations Manager in identification of critical business issues.
• Identifies trends and develops plans for eliminating causes of recurring errors. Works with field offices and internal customers to develop, implement and assess effectiveness of workflow and associated procedures. Implements workflow changes as needed, to maximize team effectiveness. Works with staff to interpret and review workflow, productivity and service standard report.
• Manages, sustains and improves staff by supporting the development of innovative procedures and programs that maximize the potential performance and creativity of associates. Establishes a collaborative work environment that encourages teamwork. Encourages continual personal & professional development & advancement.

The expertise you bring

• Bachelor’s degree or equivalent business experience is required. Minimum of 5 years of related experience, with 3 years of management experience.
• Experience in Property and Casualty Insurance

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires, but your recruiter will share more specific compensation information with you during the hiring process. The typical base salary range for this position is: $72,000 – $101,000, based on the factors aforementioned. For candidates located in San Francisco, CA; Hoboken, NJ; and the New York City metro area, the base salary range is $91,000 -$106,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

Why choose Intact

We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.

Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.

Check out our Glassdoor reviews to see why people love working for Intact!

Our promise to you

Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.

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