What are the responsibilities and job description for the Account Manager - iQ position at Intact Software?
Account Manager - iQ
About Us
Intact delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team of Intacters, our software is used by more than 2,500 businesses worldwide.
Continuously innovating since 1992, our open and trusting environment has created lasting relationships. Intact's founders and many of our first team members are still a core part of the organisation. Intacters drive our culture and success and our goal is to inspire, support and help them to develop – and enjoy – their careers.
Intact was honoured in the Deloitte Fast 50 for the fourth year running in 2020. To stay future-focused, we are always looking for dynamic team players who are customer-focused and share our enthusiasm for technology. If this sounds like you, then come elevate your career at Intact.
Scope of Role
If you love working with technology and like the variety of meeting with customers and exploring their business systems requirements, this might be the job for you. You will be the point of contact for a range of customers who are using our ERP and Business Management Software packages. They use our software for Accounting, Stock Management, CRM, E-Commerce, Business Intelligence and Supply Chain Management and you will become their trusted adviser throughout their many years using the products. Working as part of the wider Customer Success Office (CSO), our mission is to provide the Support and Services required to allow customers meet their ambitions for their ERP software.
Key Responsibilities
The Account Manager will be responsible for developing relationships with our growing customer base. You will be their point of contact and their advocate within the Customer Success Office. Your duties will include:
- Conducting regular business reviews & customer meetings
- · Working collaboratively with the Project’s team as part of our new customer Hypercare process
- Providing detailed proposals for new requirements & introducing new products and services
- Assisting with complex helpdesk issues
- Working with other Customer Success Office personnel to deliver an optimum service to your account.
- Holding periodic service level reviews with assigned Customers
- Meeting performance targets including revenue, credit control, interactions etc.
- Ensuring internal record keeping and reporting systems are kept up to date.
- Working with team members to develop and undertake marketing campaigns.
- Maintaining positive relationships with existing Customers with a view to providing future case studies /reference visits
The right person for this role will have a deep interest in developing and maintaining positive relationships with senior personnel and business owners while identifying potential opportunities.
Skills and Abilities
A person that has some of the following skills and abilities would be at a distinct advantage:
- Diploma or qualification in Business Management or Accounting/Finance would be an advantage
- A systematic approach to work with a “can do” attitude
- Must demonstrate initiative, with the ability to work independently and as part of a team
- Excellent communication skills and a friendly empathetic manner
- Ability to work under pressure and manage customer experience
- Strong written and verbal communication skills
Preferred Qualifications and Experience
A person applying for this role would be at an advantage to have the following:
- A minimum of 2 years commercial Sales/ Customer experience
- Proven track record of achieving targets in a competitive environment.
- Strong & broad practical knowledge of ERP Software or experience with other Business Software
- Full Clean Drivers Licence
Benefits and Culture
Our perfect fit ethos extends to our Intacters, ensuring that our roles, environment, benefits and progression paths are geared toward their professional and personal development.
As noted, Intacters drive our culture. Our iSocial group organises a number of Intact social events and activities throughout the year, such as summer BBQs, golf outings, charity hikes and more.
In addition to a competitive salary and a robust social calendar, we offer a great range of benefits including:
· Healthcare: Your health and well-being matter to us. Intact offers private healthcare to its employees.
· Flexibility: Our flexible working plan helps Intacters to manage a better work-life balance.
· Pension Plan: Intact contributes a % of an Intacter's salary, helping them plan for the future.
· Exercise Reimbursement: Whether it's a gym or a golf club membership, we support the efforts of Intacters to keep active.
· Holidays: Intact offers 25 days of paid leave, plus statutory bank holidays.
