What are the responsibilities and job description for the Strategic Account Manager position at Intecrowd?
The Strategic Account Manager (SAM) is responsible for customer account management focused on revenue generation and opportunity pursuit. The SAM will be responsible for managing a regional portfolio of engaged customers, with a focus on driving new sales expansion through upsells and add-ons within the AMS customer base service offerings. They will collaborate with internal teams to identify and pursue sales opportunities, negotiate, and close deals. The role also involves maintaining relationships with AMS customers and partnering with Workday RSD and CBAEs to ensure customer needs are met. Additionally, the SAM will represent the company at regional Workday events to foster engagement and business growth. Additionally, this role relies heavily on personal accountability for results, and a willingness to go ‘the extra mile’ for each and every customer.
This remote role can be located anywhere within the U.S. to perform the required responsibilities.
KEY EXPECTATIONS
- Own new sales expansion within AMS (upsells & add ons)
- Identify, leading scope pursuit using Sales Solution Architect, negotiate, and close deals.
- Pass Extend/BOW, Competitive, or Ramp to Prime opportunities to Business Development
- Maintain relationships with AMS customers and associated Workday RSD & CBAE's to uncover expansion opportunities
- Align with AMS Client Contact (ACC) to stay updated on customer needs.
- Attend Workday events within the region
- Manages a high volume of multiple customers using exceptional organizational and time management techniques
- Stay on top of any major changes within their customer’s organization to be able to effectively help align service offerings based on evolving needs
- Understand how the customer’s Workday roadmap can / will influence decisions and activities
- Communicate clearly and concisely. Collaborate effectively and synergistically within designated teams
- Working closely with Workday CBAEs to educate on Intecrowd capabilities and to partner on expansion opportunities
- Collaborate with internal teams including: ACCs, Sales, AMS team and PS leaders
- Ability to “read the room” (virtually or in person) and pivot as needed
DESIRED SKILLS AND EXPERIENCE
- Previous sales or business development experience is a MUST
- Proven track record of consistently achieving team sales goals such as opening & closing opportunities
- Proven account management / strategic planning experience, with demonstrated ability to support multiple customers effectively.
- Excellent verbal and written communication skills
- Ability to engage at the C-Level
- Proven ability to engage across corporate functions (AMS, Managing Professional Services, Executive Leadership, etc.).
- You live by a set of values that align with the Values and Guiding Principles of our Charter.
