What are the responsibilities and job description for the Supervisor, Service & Repair position at Integra LifeSciences?
Changing lives. Building Careers.
Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what's possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care.
The Supervisor of Service & Repair is responsible for setting priorities, providing day-to-day direction and support to Repair Technicians of designated electronic or mechanical repair areas. Ensure products are repaired in the most efficient manner and adhere to established quality standards, safety practices, work procedures and instructions. The supervisor will also ensure direct reports are trained to current repair practices and instructions and work with the site Engineering, Manufacturing, Quality teams, including the Complaint department to evaluate product failures. The supervisor is also responsible for ensuring repair KPIs are met, including also performing service and repair activities, and complying with all local and global policies and procedures.
Supervise the direct the day-to-day activities of Repair Technicians
Work closely with Technical Services to ensure customer inquiries are addressed.
Must be able to safely and properly use and operate repair tooling and equipment.
Manage Technician work activities and target repair of all customer products within 48-72 hours
Perform & execute all repairs in accordance with training and local and global SOP's
Perform other duties as required by the business
Strive to maintain a safe work environment in accordance with regulations
Constantly seek ways to improve the Customer Support processes
Manage assigned work and repair priorities
Collaborate and work with other functions on product / repair complaints - Engineering, Manufacturing, Quality
Promptly complete all required service and repair documentation or Oracle entries during the repair process and in an accurate and efficient manner.
Qualifications :
Two (2) year Degree or Certificate in bio-medical technology, electronics technology or similar.
4 years in bio-medical electronic or mechanical repair; Related work experience will be considered
Experience working with medical devices preferred
Experience leading a team and / or providing daily direction or guidance to a team
Demonstrated technical aptitude and skilled at troubleshooting
Good communication skills - verbal & written
Solid computer skills; Oracle skills a plus
Experience in the medical field a plus
Integra LifeSciences is an equal opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status.
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