What are the responsibilities and job description for the Program Manager position at Integra Mission Critical LLC?
This role involves leading cross-functional teams, ensuring timely delivery, meeting financial objectives, and exceeding customer expectations.
Primary Responsibilities
Program Management and Execution
Program Management and Execution
- Lead cross-functional teams to develop and execute FOK and production programs through all phases, utilizing the PM tools.
- For FOK (NPI) programs: Lead teams through the development phases, from award phase to first set production launch.
- For Production programs: Lead teams through program execution phase, from program assignment to scope of work completion.
- Work with leadership and cross-functional teams to create and implement comprehensive plans for program execution.
- Deploy and utilize the APQP process for new products, adhere to business procedures and unite key functions to work collaboratively towards timely completion of all APQP deliverables.
- Resolve functional area disconnects by addressing conflicts and ensuring clear communication and alignment between functional areas.
- Participate in risk assessment process and monitor fulfilment progress of open risks and mitigation actions.
- Manage the key program documentation, maintain programs issue log, and ensure traceability of the program key milestones and decisions.
Customer Management
- Ensure customer deliverables are met and maintain strong communication.
- Drive weekly reviews with customers and report on key deliverables.
- Ensure timely acquisition of required information from customers.
- Coordinate and participate in customer visits.
- Facilitate recurring program review meetings with cross-functional teams.
Team Leadership and Execution
- Lead cross-functional teams in program execution meetings to ensure timely completion of tasks.
- Assign specific points of contact.
- Delegate tasks and responsibilities to team members to address issues and open items.
- Ensure clear communication
- Distribute meeting minutes, notes, assignments, and highlights to keep the team informed.
- Update the broader organization on the progress and status of each program.
- Provide regular updates to executive management and ensure their engagement.
- Analyze and track program performance and metrics for new products in compliance with the defined APQP Phase Gate Review toolset.
- Involve key functions in lessons learned exercises and contribute to continuous improvement.
- Facilitate issue resolution.
- Engage senior management and executive leadership to address unresolved issues and risks.
Professional Qualifications
- minimum of a Bachelor in technical field.
- 5 years’ experience with launching new product development programs, including working directly with the customer and / or end user
- Working knowledge of Data Center Industry
- This program manager would benefit from coming from an engineering/technical background, to have a good understanding of the manufacturing and assembly process. To understand part flow, lead times, issues and support problem solving etc.
- Self-confidence balanced with tact to challenge functional leaders to keep their commitments.
- Candidate must be self-driven with an acute sense of urgency.
Skills and Abilities:
- Outstanding interpersonal skills are required to manage often difficult circumstances in which team members may disagree with the overall direction of the project or individuals within the team.
- Candidate must have ability to manage the customer by tactfully requiring timely information, selling recovery approaches, and minimizing customer reactions to project delays by instilling confidence in Integra’s proposed approach.
- Ability to create and think through complex development program plans and identify and resolve gaps / risk before they cause issues.
- Outstanding organizational skills and discipline to build project plans with the ability to also look at the macro view subjectively.
This is a full-time position with hours dictated by business needs. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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