Client Partnership Lead

Job Overview

The Account Manager position at Integra Testing Services, LLC is designed to cultivate and nurture long-term relationships with our existing clients. This role requires a unique blend of business acumen, communication skills, and technical expertise to drive client satisfaction, growth, and retention.

Main Responsibilities:

• Client Relationship Management: Develop and maintain strong relationships with key stakeholders within client organizations, understanding their needs, and proactively identifying opportunities to provide additional services or improvements.
• Cross-Functional Collaboration: Work closely with the operations team to ensure smooth project execution and alignment with client expectations, providing input on client preferences, project needs, and specific requirements.
• Account Growth & Retention: Focus on client satisfaction, resolving issues proactively, and ensuring a positive overall experience, while identifying opportunities for account expansion and upselling additional services.
• Reporting & Administration: Monitor and report on key performance metrics related to client accounts and project progress, maintaining accurate records of client interactions, project milestones, and deliverables in the CRM system.

Requirements:

• Bachelor's degree.
• 3 years of experience in sales, account management, client services, or a related role; preferably in testing and inspection, general contracting, or mechanical contracting industries.
• Detail-oriented with project management experience to effectively manage day-to-day communications and relationships as it relates to account projects.
• Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
• Experience working with cross-functional teams and managing client expectations.
• Proven ability to drive account growth, client retention, and successful project outcomes.
• Proficiency in CRM software, project management tools, and MS Office Suite.