What are the responsibilities and job description for the Mental Health Specialist (QMHP) position at Integral Care-Austin, TX?
Job Number: 24-11338 / 24-11145 / 24-8090 / 24-11239
Job Summary: The Mental Health Triage Specialist will be an integral part of a collaborative team at the City's 911 Call Center (CTECC). The primary responsibilities include clinical screening, triage, de-escalation, consultation, and referrals.
The Mental Health Triage Specialist is an integral part of a collaborative team at the City's 911 Call Center (CTECC). The program mission is to divert police by connecting individuals who call 911 in mental health crisis to appropriate community-based resources. The Mental Health Triage Specialist is embedded on the floor of the 911 Call Center and plays a key role in the implementation of this mission. The primary responsibilities of the position include screening, assessment, triage, consultation, de-escalation, follow-up telephone calls, and provision of referrals. Clinicians are trained to use evidenced-based interventions and utilize a trauma-informed, person-centered, and equitable approach when speaking with callers. This is a 24/7 program, and employees are considered essential staff. Employees work under the supervision of licensed clinicians.
Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.
Integral Care employees are to be committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Integral Care defines diversity broadly to include race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, age, and other groups.
Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.
Education
Required:
Required:
Preferred:
Workdays And Workhours (on-site)
Position is eligible for differential pay.
By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!
Employee Benefits
All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.
For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages: Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)
LPHA Keywords: Mental Health Therapist, Mental Health Counselor, Licensed Professional Counselor, LPC, Licensed Clinical Social Worker, LCSW, Licensed Marriage and Family Therapist, LMFT, Behavioral Health Therapist, Psychotherapist, Senior Clinician, Licensed Clinician, Clinical Mental Health Professional, Program Therapist, LPHA, Licensed Practitioner of the Healing Arts, Licensed Practitioner, Therapist, Counselor
QMHP Keywords: Qualified Mental Health Professional, QMHP, Case Manager, Rehabilitation Specialist, Service Coordinator, Mental Health Professional, Mental Health Specialist, Social Worker
Job Summary: The Mental Health Triage Specialist will be an integral part of a collaborative team at the City's 911 Call Center (CTECC). The primary responsibilities include clinical screening, triage, de-escalation, consultation, and referrals.
The Mental Health Triage Specialist is an integral part of a collaborative team at the City's 911 Call Center (CTECC). The program mission is to divert police by connecting individuals who call 911 in mental health crisis to appropriate community-based resources. The Mental Health Triage Specialist is embedded on the floor of the 911 Call Center and plays a key role in the implementation of this mission. The primary responsibilities of the position include screening, assessment, triage, consultation, de-escalation, follow-up telephone calls, and provision of referrals. Clinicians are trained to use evidenced-based interventions and utilize a trauma-informed, person-centered, and equitable approach when speaking with callers. This is a 24/7 program, and employees are considered essential staff. Employees work under the supervision of licensed clinicians.
Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.
Integral Care employees are to be committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Integral Care defines diversity broadly to include race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, age, and other groups.
Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.
Education
Required:
- Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field. Master's degree preferred.
Required:
- Current and valid driver's license and a clean driving record.
Preferred:
- Experience in crisis intervention, severe mental illness, hotline, and/or community mental health preferred.
- Bilingual preferred.
Workdays And Workhours (on-site)
- 6:00AM - 4:00PM; Sunday, Monday two other weekdays (Tuesday-Friday).
- 8:00PM - 6:00AM; Saturday, Tuesday two other weekdays (except for Friday).
Position is eligible for differential pay.
- Second Shift: Additional $3.25/hour
- Third Shift: Additional $4.25/hour
- Weekend Shift: Additional $5.00/hour
By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!
Employee Benefits
- Medical, Dental and Vision insurance
- Generous vacation/holiday/sick leave
- Life and Short-term/Long-term Disability Insurance
- Employee Assistance Program (EAP)
- 403(b) retirement account
- Gold's gym membership discount
- Mileage reimbursement
All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.
For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages: Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)
LPHA Keywords: Mental Health Therapist, Mental Health Counselor, Licensed Professional Counselor, LPC, Licensed Clinical Social Worker, LCSW, Licensed Marriage and Family Therapist, LMFT, Behavioral Health Therapist, Psychotherapist, Senior Clinician, Licensed Clinician, Clinical Mental Health Professional, Program Therapist, LPHA, Licensed Practitioner of the Healing Arts, Licensed Practitioner, Therapist, Counselor
QMHP Keywords: Qualified Mental Health Professional, QMHP, Case Manager, Rehabilitation Specialist, Service Coordinator, Mental Health Professional, Mental Health Specialist, Social Worker
Salary : $23 - $24
