What are the responsibilities and job description for the Front Desk and or Night Audit Hamptonn Inn Ruston position at Integral Hospitality Solutions, LLC?
Hampton Inn and Suites Ruston seeks full-time and part-time Front Desk Associates to join its hotel team. This position is key to delivering outstanding guest experiences, especially during check-in and check-out.
What You Will Do
What You Will Do
- Delight guests by providing information on hotel services, amenities, and local knowledge and attractions (directions, places to eat, entertainment, etc.).
- Engage and sell rooms to walk-in customers.
- Enter, change, post, and process reservations/charges to guest accounts using a computerized system.
- Respond in a timely and friendly manner to guest inquiries about making a reservation, account charges, complaints, inquiries, etc.
- Inform housekeeping of room statuses and availability.
- Clean and tidy up the front desk area
- Balance cash drawer.
- Work collaboratively with team members and stay current on the communication log.
- Set up Breakfast
- Close and restart the hotel system each night.
- Must be 18 years of age or older.
- Preference is given to candidates with prior hotel front desk experience.
- Someone who is passionate about delivering exceptional customer service at all times and understands that we’re leaders in our industry and our community and that integrity is essential.
- I will use a computerized hotel guest reservation system and the Internet to maintain accounts and search for work-related information.
- Flexibility in your schedule (nights, weekends, holidays) is customary in the hotel industry.
- Someone motivated to use safe work practices and resourceful in solving problems.
- The position requires the ability to lift up to 30 pounds, push/pull up to 100 pounds, stand for long periods of time, and work with cleaning chemicals as needed.
Salary : $12
