What are the responsibilities and job description for the Desktop Support Technician position at Integral IT Services?
Job Title: Desktop Support Technician
Duties and Responsibilities:
- Must have excellent phone and customer service skills
- Will provide first tier support and resolution in a timely manner
- Windows and Mac configuration and troubleshooting
- Installation and setup of printers and other network devices
- Network cable installation and organization
- Basic cybersecurity remediation
- Basic router / switch / access point configuration and installation
- Client consultation and teaching
- General software troubleshooting and fixes
- Mobile device support
Requirements
- CompTIA A Certification
- Experience with Microsoft operating system environments
- Experience with basic hardware and OS troubleshooting and repair
- Familiarity with installing and configuring networks and network devices
- Familiarity with standard business software (Office, Quickbooks, etc.)
- Familiarity with other OSes is a plus (Mac OS, Linux)
- Familiarity with Microsoft Server environments is a plus
Our ideal candidate
- Excellent communication and people skills
- Ability to explain technical issues and train clients at their experience level
- Problem solving skills
- Reliable year-round transportation for onsite work
- Strong work ethic
- Ability to manage and prioritize multiple service requests
- Good attention to detail
- Good written skills for documenting support results
- You must be dependable and professional!
Compensation
- $52-58k to start, depending on skillset and experience
- Quarterly profit-sharing bonuses based on performance
- 401(k) plan
- Paid holidays and vacation
- Medical, dental, and vision insurance
- Life insurance
- Discounted cell phone plan
- Mileage reimbursement
- Periodic sabbaticals for long-term employees
- Various other perks and fringe benefits
Job Type: Full-time
Pay: $52,000.00 - $58,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Education:
- Associate (Preferred)
Location:
- Salt Lake City, UT 84115 (Required)
Work Location: In person
Salary : $52,000 - $58,000