What are the responsibilities and job description for the Junior Systems Administrator position at Integral Services Company?
Overview
The Junior Systems Administrator responsible for providing exceptional customer service and support by promptly addressing inquiries, clarifying policies, and resolving issues in a professional and courteous manner for the DREN Quality Engineering & System Assurance Directorate helpdesk.
Responsibilities
- Respond to inbound customer inquiries via phone, email, or chat regarding program related questions.
- Conduct outbound contacts via phone, email, or other channels as necessary to follow up on initial inquiries, close inquiries, gather information, or for other reasons as necessary.
- Use provided knowledge and training to provide accurate and detailed information about client policies, procedures, and guidelines to customers, ensuring clarity and understanding.
- Effectively communicate program information to customers in a clear and concise manner.
- Handle and resolve customer complaints or concerns, escalating complex issues to Tier 2 support or appropriate departments when necessary.
- Assist the IT Lead in managing equipment storage and coordinate pick-up of turn-ins with the Property Book Office.
- Track annual IA training compliance for the Directorate, which may include notifying and assisting individuals with re-taking training, updating The Army Training & Certification Tracking System (ATCTS) and requesting account re-instatement.
- Review DD2875 forms to ensure accuracy and completeness, and staff requests through the IT Lead / Information Management Officer in a timely manner.
- Manage license pool and request software deployments as needed.
- Periodically check printer toner levels and replace toner as necessary while also managing toner inventory and notifying IT Lead when supplies are low.
- Provide smartphone support to the Directorate. This includes requesting new devices / lines of service, replacement phones, configuration of devices & encryption, troubleshooting issues and requesting OCONUS service when employees travel internationally for business.
- Responsible for patching, configuring and periodic testing of all hardware and software in all conference rooms.
Qualifications
Required :
Company Overview
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.
Integral is headquartered in Tysons Corner, VA and serves clients throughout the country.
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!
Our package also includes :
Integral is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military / veteran status, physical or mental disability, or any other protected class.
