What are the responsibilities and job description for the Help Desk Support Specialist position at Integral?
Overview
Help Desk Support Specialist
Location: Glynco, GA
Clearance: Public Trust
Provides support for implementation, troubleshooting and maintenance of IT systems and manages processes related to these systems.
Responsibilities
· Provides phone and Tier I, II and III support to users in areas which include hardware/ software, e-mail, network connectivity, standard desktop images and applications.
· Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/ software, passwords, printer and other peripheral device problems & minor A/V support.
· Responsible for entering tickets into ticket tracking system and assigning to the appropriate entity for resolution.
Qualifications
Required:
· AA/AS or Equivalent Experience
· 1 year of Help Desk Experience
· Proficiency in Microsoft Office Applications.
Preferred:
· Microsoft Certified Help Desk Professional
· CompTIA, Security and A Certified
Company Overview
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.
Integral is headquartered in Tysons Corner, VA and serves clients throughout the country.
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!
Our package also includes:
· Medical, Dental & Vision Insurance
· Flexible Spending Accounts
· Short-Term and Long-Term Disability Insurance
· Life Insurance
· Paid Time Off & Holidays
· Earned Bonuses & Awards
· Professional Training Reimbursement
· Paid Parking
· Employee Assistance Program
Integral is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military/veteran status, physical or mental disability, or any other protected class.
