What are the responsibilities and job description for the Printer Field Service Technician position at Integral?
Overview
Printer Field Service Technician
Clearance: US Citizen
Location: Boston, MA
Field Service Technicians provide local client facing services including operations, maintenance, and software integration support for BookMaster One and BookMaster Pro passport personalization printer platforms across Department of State Passport centers and agencies.
Responsibilities
- Printer and platform condition and evaluation with adjustments and alignments as necessary
- Performing functional and quality checks of individual units that includes disassembly and assembly
- Cleaning and lubrication of individual components
- Documentation of maintenance services and delivery of malfunction reports
- Advisement of maintenance activities and issues to the Government
- Application of software upgrades and patches
- Adherence to a schedule for preventative maintenance
- Remediation of Service Now tickets associated with operations and maintenance service and activity tasks.
- Support for demonstrations and testing as required
- Printer and platform support during scheduled upgrades to customer network and applications and testing support for new books and machine optimizations
- Leading by example to learn and demonstrate best practices for the BookMaster Pro and BookMaster One workflows
- Maintaining sufficient consumables and parts inventory to support remedial and preventive maintenance requirements
Qualifications
Required:
- US Citizenship
- Ability to obtain and maintain a U.S. Department of State Security Clearance at the SECRET level
- Ability to travel for training, demonstrations and supplemental support (5% of the time)
Preferred:
- Experience working within Department of State Passport centers
- Customer facing technical service experience for complex products or systems
- Attentive to detail and responsive to often unpredictable demands and changing priorities
- Self-directed, independent and adaptable
- Innate mechanical ability and facility with tools
- Experience that demonstrates mastery in the operation of machines, instruments and equipment
- Positive and optimistic attitude with the ability to communicate succinctly and effectively
- Active SECRET clearance
Company Overview
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.
Integral is headquartered in Tysons Corner, VA and serves clients throughout the country.
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!
Our package also includes:
· Medical, Dental & Vision Insurance
· Flexible Spending Accounts
· Short-Term and Long-Term Disability Insurance
· Life Insurance
· Paid Time Off & Holidays
· Earned Bonuses & Awards
· Professional Training Reimbursement
· Paid Parking
· Employee Assistance Program
Integral is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military/veteran status, physical or mental disability, or any other protected class.
