Quality Analyst SME III

Overview

The Quality Analyst SME III will provide network maintenance, performance optimization, compliance reporting, incident response/recovery, network monitoring, security surveillance, traffic analysis and health and status reporting support services for the Armament Center DREN Network at Picatinny Arsenal and common user communication computer systems. 

Responsibilities

• Implement quality control measures to ensure the highest service standards 
• Regularly assess and improve service delivery based on user feedback and technological advancements 
• Provide a helpdesk for user inquiries and technical issues 
• Resolve connectivity, access, and usage problems 
• Collect user feedback to improve network services 
• Address user concerns and suggestions in a timely manner 
• Maintenance includes license management, complete administration to include patches and updates to systems, and scheduling installations accordingly.  
• Interact effectively with a diverse user population to include administrative personnel, scientists and engineers. 

Qualifications

Required:

• MS degree in Computer Science or other related field with 10 years’ experience OR B.S. degree in Computer Science or other related field with 8 years’ experience OR
• Associates Degree with 6 years experience working  
• 4/6 years’ experience in:  developing and implementing quality programs such as verification and validation, configuration management, ISO certification, total quality management, quality assurance (QA), QC, and continuous improvement;   
• 4/6 years’ experience in:  coordinating with the program and/or project manager to ensure problem solution and user satisfaction; performing analysis of business processes and tracking data to ensure compliance to contractual requirements; developing reports to recommend changes to improve processes and trend analysis of program issues  
• Minimum of Secret (S) clearance  

Company Overview

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in Tysons Corner, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes:

· Medical, Dental & Vision Insurance

· Flexible Spending Accounts

· Short-Term and Long-Term Disability Insurance

· Life Insurance

· Paid Time Off & Holidays

· Earned Bonuses & Awards

· Professional Training Reimbursement

· Paid Parking

· Employee Assistance Program

Integral is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military/veteran status, physical or mental disability, or any other protected class.