What are the responsibilities and job description for the Orthopedic Surgery Practice Front Desk Associate position at IntegraMed Orthopedics & Spine?
IntegraMed Orthopedics, Spine & Wellness, is a leading provider of orthopedic care, specializing in spine surgery. We are dedicated to providing exceptional, personalized care to our patients and are looking for a dynamic and friendly Front Desk Coordinator to join our team. If you thrive in a fast-paced environment and have experience in a healthcare setting, we’d love to meet you!
The Front Desk Coordinator will be the first point of contact for patients, visitors, and staff. You will play a crucial role in ensuring the smooth operation of our orthopedic spine surgery office by managing appointments, answering phones, assisting patients, and supporting our clinical team.
Key Responsibilities:
- Greet and check in patients in a friendly and professional manner
- Answer phones and schedule appointments for consultations and follow-up visits
- Verify patient information and insurance details
- Collect co-pays, payments, and other financial documentation
- Maintain and update patient records in electronic medical systems
- Coordinate with clinical staff to ensure smooth patient flow
- Assist with patient inquiries, providing excellent customer service
- Handle incoming mail, faxes, and office correspondence
- Ensure office supplies and equipment are stocked and operational
- Other administrative duties as required
Qualifications:
- High school diploma or equivalent (Associate’s degree or higher preferred)
- Previous experience in a medical office or front desk role, preferably in orthopedic or spine surgery
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
- Familiarity with electronic medical records (EMR) systems, preferred
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
- Ability to maintain a professional demeanor in a fast-paced environment
- Bilingual (English/Spanish) a plus, but not required
Benefits:
- Competitive salary and benefits package
- Paid time off and holidays
- Opportunities for professional growth and development
Travel between our offices in West Palm Beach and Wellington, and Boynton Beach, when needed.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- Paid time off
Medical Specialty:
- Medical-Surgical
- Orthopedics
- Pain Medicine
- Sports Medicine
- Surgery
Schedule:
- Monday to Friday
Experience:
- Medical office: 1 year (Required)
- Front desk: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $18 - $21