Processing Manager

Job Overview
We are seeking a dedicated and experienced Processing Manager to oversee our team of Processors and enhance our operational processes. The ideal candidate will be responsible for developing strategies that improve productivity, efficiency, and quality across various departments. This role requires strong leadership skills, a focus on customer service, and the ability to manage teams effectively while fostering a collaborative work environment.

Responsibilities

• Develop and implement process improvement initiatives to enhance operational efficiency.
• Oversee daily operations and ensure adherence to company policies and procedures.
• Manage team performance by providing training development and support to staff.
• Collaborate with sales management to align operational processes with sales goals.
• Maintain relationships and communicate directly with our team of lending partners (lenders)
• Ensure exceptional customer service by addressing internal and external inquiries and resolving issues promptly.
• Maintain accurate administrative records related to processing management activities.
• Foster a positive team environment that encourages open communication and collaboration.
• Oversee loan application process from submission all the way to closing.
• Learn guidelines for all active lenders to be able to target and submit to the appropriate lenders
• Learn all processes currently in place
• Build new relationships with new lending partners

Skills

• Proven experience in management with a strong understanding of customer service principles.
• Excellent administrative skills with attention to detail and organizational abilities.
• Ability to develop training programs that enhance team capabilities and performance.
• Strong communicative skills with the ability to influence and motivate team members.
• Proficient in using CRM systems and Excel for tracking sales metrics and reporting.
• Exceptional phone etiquette, ensuring professional interactions with our lending partners.
• Strong team management skills, capable of leading diverse teams toward common goals.

Join us as we strive for excellence in our processes while delivering outstanding service to our customers. Your expertise will play a crucial role in driving our success forward.

Core values of Integrated Business Financing

• Make an Impact: Help every business owner we work with. When you help an entrepreneur you impact their employees, their families and the surrounding community. This is the backbone of America
• Educate: Educate ourselves, our clients and our families to lead better lives and improve our businesses
• Do it for the story: Go above and beyond that everyone you interact with remembers you and tells a positive story to their network
• Transparency and Trust: We are transparent in everything we do. Build trust with our clients and the community so we are their go to for all of their businesses needs
• Own it: We own our mistakes. No one is perfect
• Under promise and over deliver: Consistently set expectations and exceed them
• Win, win, win: We look for wins for our partners, wins for our clients and wins for us.

Excellence: In everything we do!

Job Types: Full-time, Contract

Pay: $40,000.00 per year

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• Land O' Lakes, FL 34639 (Required)

Work Location: In person

Salary : $40,000