Bilingual Customer Service and Training Agent

Job Overview
We are seeking a Bilingual (English and Spanish) Customer Service Associate to join our team. The ideal candidate will have at least 3 years customer service experience and must be fluent in English and Spanish. The ideal candidate provides exceptional customer service and is proficient in handling various client inquiries. The ideal candidate will also have a minimum of 2 years’ experience performing customer training webinars.

Responsibilities:

• Facilitate customer training through remote webinars
• Utilize phone etiquette skills to communicate effectively with customers ensuring customer satisfaction with products and services
• Provide top-notch customer service conducting inbound and outbound calls promptly and professionally
• Manage customer expectations by providing timely and informative follow-ups and updates
• Utilize time management skills to manage incoming and outgoing calls efficiently
• Type and enter customer information accurately into the computer system
• Perform data entry tasks with precision and diligence

Skills Required for this position:

• Fluency in English and Spanish is required
• Strong Microsoft Office skills
• Professionalism, confidentiality, and positivity are necessary
• Excellent communication skills
• Excellent time management and problem-solving skills
• Prior experience in customer service is required
• Prior training experience is required
• Ability to multitask and prioritize tasks effectively
• Proficiency in computerized systems for data entry and customer information management

Benefits:

Medical/Dental: Benefits begin the first month after 60 days of employment. Example: If start date is 04.10.2024, 60 days from start date is 06.09.2024 and benefits begin July 2024

o Health Savings Account (HAS) with employer contribution is effective when the health plan becomes effective

PTO: Time off begins accruing the first month after the start date of employment; PTO includes all time off (vacation, sick, personal, bereavement)

401k: Contributions may be made immediately, with company-matched contributions beginning after one year of service on the first available open enrollment date

Life Insurance/Accidental Death & Dismemberment (AD&D) Insurance: Company-paid Life and AD&D is available, up to $50,000

Voluntary Life and AD&D: May be purchased by the employee (100%) and paid via payroll deduction

Voluntary Insurance via Aflac is also available and is paid by the employee (100%) via payroll deduction

Health Reimbursement Arrangement (HRA): The company participates in an HRA for employee-deductible contributions

6 Paid Holidays

LOCATION: Wilmington, DE (in-office)

HOURS: Monday to Friday, 7:00 AM to 4:00 PM EST

CONTACT/APPLICATION INFORMATION:

For consideration, please email your resume to Careers@iclcash.com

Job Type: Full-time

Pay: $19.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• Day shift

Ability to Commute:

• Wilmington, DE 19802 (Preferred)

Ability to Relocate:

• Wilmington, DE 19802: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Wilmington, DE 19802

Salary : $19 - $26