What are the responsibilities and job description for the Network Engineer Order Preparation position at INTEGRATED COMPUTER SOLUTIONS INC?
Job Details
DESCRIPTION
THE COMPANY
Integrated Computer Solutions (ICS) is an IT service provider that supports the federal government, along with several state agencies and municipalities. Our employees are skilled professionals who are integral to the success of our customers’ missions. We are trusted advisors whose professional lives are governed by our Core Values of Integrity, Excellence, Grit, Selfless Service, and Getting Stuff Done.
THE POSITION
The Network Engineer Order Preparation overseeing DISN Consolidated Provisioning supports the entire provisioning lifecycle, spanning order entry, preparation, solution design, and circuit activation phases. This professional actively engages in customer outreach, Quality of Service (QoS) configuration, commercial leasing, and facilities engineering. Accountable for maintaining DISN network functionality and efficiency, addressing operational needs, and ensuring system and network availability for mission partners.
COMPENSATION AND BENEFITS
We offer a premium base salary with compensation commensurate with experience. We provide a robust benefits package including Tuition Reimbursement, 401K Match, BCBS Health Coverage, and Paid Time Off – EVEN YOUR BIRTHDAY!
RESPONSIBILITIES:
- Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications request.
- Perform customer interaction with exceptional service before/after DISA Storefront (DSF) entry.
- Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear.
- Develop service orders within configuration management databases such as WWOLS, MetaSolv (MSS), and other tool(s) as furnished and identified by the Government, including access to classified/SIPRNet.
- Annotate appropriate status for those items which are Held in Abeyance (HIA) pending information or action on the part of another government or contractor entity.
- Actively work with external entities to resolve order in an HIA status. Escalate items for which the Contractor has no direct control or influence, or which are impeding the progress of critical requirements within the prescribed timeframe.
ADDITIONAL INFORMATION
- Located in Columbus, Ohio
- Day-shift role
QUALIFICATIONS
- High School Diploma, AND
- Minimum Active Secret Security Clearance, AND;
- 2 years of military experience in a communications field or an applicable technical discipline; OR
- 2 years in an accredited technical training program, including one (1) year experience in an applicable communication field; OR
- 2 years of experience in a communication field or applicable technical discipline.
Equal opportunity employer, including disability/vets.
