What are the responsibilities and job description for the Linux Help Desk position at Integrated Computer Solutions?
Job Details
Job Location
Arlington, VA (Pentagon JSSC) - Washington, DC
Position Type
Full Time
Education Level
High School
Travel Percentage
Negligible
Job Shift
Mid 10 : 00PM - 6 : 30 AM
Job Category
Information Technology
DESCRIPTION
THE COMPANY
Since 1997, ICS has provided support to no-fail missions in the Federal DoD, Civilian, Military and Intelligence communities. Many of our programs are in direct support of the United State Military and the individual warfighter. We consider this both a duty and an honor. Our employees exemplify our Core Values of Integrity, Excellence, Grit, Selfless Service and Getting Stuff Done to ensure we do our part to support those on the frontlines defending the freedoms we hold dear.
THE POSITION
The Help Desk Specialist will be responsible for maintaining operations oversight and situational awareness of the Continental United States (CONUS) Secret Internet Protocol Routed Network (SIPRNet) and Global Command and Control System (GCCS) Management Centers. Also responsible for providing Tier 1 and Tier 2 technical support for both GCCS and Joint Planning and Execution System (JPES), utilizing established customer-provided knowledge base, Standard Operating Procedures (SOP), ticketing system, and other system administration guidelines.
COMPENSATION AND BENEFITS
We offer a premium base salary with compensation commensurate with experience. We provide a robust benefits package including Tuition Reimbursement, 401K Match, BCBS Health Coverage, and Paid Time Off EVEN YOUR BIRTHDAY!
RESPONSIBILITIES :
- Respond to and diagnose UNIX / Linux problems through discussion with users and provide Tier 1 and 2 technical support by functioning as focal point for GCCS and JPES (emphasis on UNIX / Linux) and user problem resolution to include providing end-to-end ownership of incidents with actual or potential impact to operations and ensuring a timely process through which incidents / problems are controlled
- Provide technical support for UNIX / Linux systems / applications within the SIPRNet and GCCS Management Centers to identifying, researching and resolving technical problems in a timely manner in response to customer incidents received via telephone calls, email and personnel requests with the intended goal to quickly resolve incidents on first contact
- Utilize customer-provided knowledge base and ticket management system to enter, document, track, coordinate, route, resolve, and close user ticket issues to include creating and maintaining a central repository for technical advice and solutions for network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support, and assisting with monitoring and reporting performance metrics
- Exercise sound judgement in developing methods, techniques, and evaluation criteria associated with obtaining results under this contract to include monitoring Key Performance Indicators (KPI) and recommending innovations to improve and enhance overall work center operations
- Interact with technician across multiple disciplines to include, but not limited to networking, Tier 2 and 3, and application support, customers and contract leadership relating complex technical issues / solutions in a manner to establish effective partnerships / relationships in support of accomplishing the work required
- Improve the customers operating environment by providing expert support while also maintaining the cybersecurity / IA posture of systems / hardware managed / administered for both JSSC and JSSCs customers assets
- Compliance with all safety and security requirements, policies, and procedures; worksite access protocols and updates, training requirements, required certifications, and other duties / projects as assigned
ADDITIONAL INFORMATION
QUALIFICATIONS
Equal opportunity employer, including disability / vets. #CJ
