Customer Solutions Architect

Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

This position is part of the Commercial Excellence Team and will be onsite at any of the following locations: Coralville, IA, Raleigh, NC, Boulder, CO. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things!

The Customer Solutions Architect is part of the Commercial Excellence team and is responsible for identifying customer pain points and desired outcomes, translating them into innovative solutions for customers and associates. This role requires a commitment to continuous improvement and a willingness to learn. The position involves introducing new processes and technologies to address customer pain points, as well as leading change management efforts associated with these innovations. The Customer Solutions Architect will assist associates in aligning technical and business outcomes and removing ambiguity across the Commercial business. This role requires individuals capable of implementing internal and external solutions independently and managing cross-functional teams.

In this role, you will have the opportunity to:

• Cultivates trust and builds relationships with customer-facing associates by identifying, documenting, and measuring pain points and desired business outcomes

• Effectively advocates and represents the voice of customers and associates to influence organizational objectives, product roadmaps and to improve the overall customer experience

• Leads cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth and evolvement

• Leads high customer satisfaction using data and proactive solutions

• Conducts periodic check-ins with customers to align on ways to drive more value together through technical solutioning

The essential requirements of the job include:

• Bachelor’s degree in Business, Life Science (biology, chemistry, biochemistry, etc.) or other relevant field

• 3-5 years leading project aimed at process improvement

• 3 years of in-depth experience with business systems and process improvement initiatives

It would be a plus if you also possess previous experience in:

• Advanced degree, such as a MBA, Masters, or PhD in Business, Life Science (biology, chemistry, biochemistry, etc.) or other relevant field

• 3 years of experience in a customer-facing role, such as customer service or sales

• 3 years of experience in the life science or biotech industry

• 3 years of experience utilizing Danaher Business Systems (DBS) tools

The salary range for this role is $120,000 - $140,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.