Mobile Crisis Regional Case Manager

Job Title: Mobile Crisis Worker Regional Case Manager

Status: Fulltime

Classification: Non-Exempt

Management: No

Department: Mobile Crisis Services

Reports To: Mobile Crisis Regional Director

GENERAL DESCRIPTION

The Mobile Crisis Worker Regional Case Manager - PP, AP, or QP - is responsible for providing all support, services, and treatments necessary to provide integrated crisis response, crisis stabilization, interventions, and crisis prevention activities. The Mobile Crisis Worker Regional Case Managers provide the next day follow up, linkage to therapeutic services and resources as well as appropriate transition/discharge. The Mobile Crisis Worker Regional Case Manager will be available to provide immediate evaluation, triage, and access to acute mental health, developmental disabilities, and/or substance abuse services, treatment, and supports to effect symptom reduction, harm reduction, and/or to safely transition persons in acute crises to appropriate crisis stabilization and detoxification supports/services. In addition, the Mobile Crisis Worker Regional Case Manager will be responsible for immediate telephonic response to assess the crisis and determine risks, mental status, medical stability, and appropriate response.

Must possess the following knowledge/skills: strong knowledge of available community resources; psycho-educational skills; strong individual and group counseling skills; strong assessment skills; strong community integration skills; strong family/caregivers training and consultation skills; strong mentoring skills; strong mediation skills; strong adaptive skill training in all functional domains including vocational, educational, personal care, domestic, social, communication, leisure, problem-solving, etc.; strong behavioral crisis and modeling intervention skills; strong motivational interviewing skills; competency in Wellness Education and symptom management issues, cognitive behavioral therapy interventions and cultural competence.

WORK DUTIES AND TASKS

Job Duties:

Complete next day follow-up with individuals in their region within 24 hours of their initial crisis response

Refer and link the individual served to therapeutic services and resources as recommended by LCSW to address their identified needs.

Monitor and follow up with implemented strategies and plans to ensure that the plan is effectively implemented and adequately addressing the needs of the client.

Attend daily clinical staffings with supervisor to ensure that case is appropriately linked and transitioned/discharged

Responsible for appropriately assessing clients who are experiencing mental health, developmental disability, and/or substance abuse crisis.

Responsible for identifying appropriate natural supports or community resources to stabilize the individual's crisis.

Responsible for ensuring the overall safety of the client, their families and the community.

Responsible for networking with other community agencies to ensure effective care across the service delivery continuum.

Maintains the consumer file to ensure that appropriate Medicaid and agency standards are met.

Participate in mobile crisis supervision and meetings as scheduled.

Works directly with clients and primary caregivers (individually or groups) in a natural setting (home, school, etc.) on functional problems that occur in that setting. Focus on assisting the client in preventing, overcoming or managing functional deficits in school, home or in assisting the primary caregiver in acquiring the skills needed to assist the client in all functional domains: vocational, educational, personal care, domestic, psychosocial, communication, problem solving, adaptive, etc.

Provide various skill building activities to clients and their caregivers in the following areas: daily and community living skills socialization, adaptation skills, symptom management skills, wellness education, education substance abuse and behavior and anger management techniques, etc.

Provide service coordinator activities within the established Person-Centered plan, referral linkage, skill building, supportive counseling, and input into the Person-Centered plan modifications.

Educates and trains caregivers and others who have a legitimate role in addressing the needs identified in the service plan.

Provides individual, group and or crisis intervention counseling.

Provides preventive, developmental, and therapeutic interventions designed to direct client activities.

Assists with client skill enhancement or acquisition.

Support client ongoing treatment and functional gains.

Support the client as he/she transitions from one setting or level of care to another.

Provide first responder crisis response on a 24/7/365 basis to enrolled recipient experiencing a crisis.

Enhance client communication, problem solving, and anger management skills.

Focuses on assisting clients in becoming connected to naturally occurring support systems and relationships in the community including developing and providing support for health and safety factors.

Workers must be trained in community support within 90 days of employment.

May be required to provide an initial crisis response.

May be asked to cover other shifts, if needed

Completes all administrative requirements including service documentation in a timely and efficient manner.

Adheres to all clinical policies and operating procedures.

Ensures compliance with uniform documentation and charting guidelines.

Completes performance evaluation with supervising qualified Professional in a complete and timely manner.

Sign all treatment record notes as required.

Attend staff meetings, clinical team meetings and training/events as assigned.

Attends continuing education per licensing requirements and as relevant to job duties.

Attends a minimum of 2 hours of cultural competency continuing education per year.

Completes annual adult CPR and First Aid certification courses.

Completes any other required competencies as outlined by the Human Resource Department for all staff.

Other duties as assigned.

SCHEDULE:

Full time: 40 hours plus per week. Fulltime Mobile Crisis Worker Regional Case Managers may also be required to work On-Call hours at least one week or two weekends per month. The Mobile Crisis Worker Regional Case Manager may be required to cover shifts other than their regular assigned work shift if services and extenuating circumstances deem necessary.

Shifts: 1^st shift, 7am - 4pm 2^nd shift, 11am - 8pm 3^rd shift, 1pm - 10pm

QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS

A minimum of one year's experience in providing crisis intervention services in the following settings: assertive outreach, assertive community treatment, emergency department, or other services providing 24/7 response in emergent or urgent situations AND twenty (20) hours of training in appropriate crisis intervention strategies within the first 90 days of employment.

Must be able to pass a background, MVR, and sexual offender check.

No criminal convictions of child abuse or violent crimes.

You must possess a valid driver's license and basic auto insurance.

Must be able to keep strict confidentiality and work with diverse populations.

PP - (Paraprofessional)

An individual is twenty-one years of age or older and has received a high school diploma, GED, or equivalent.

Upon hiring an individualized supervision plan will be developed and supervision shall be provided by a qualified professional with the population served A minimum of one year's experience in providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department, or other services providing 24/7 response in emergent or urgent situations AND twenty (20) hours of training in appropriate crisis intervention strategies within the first 90 days of employment.

Non-licensed staff must have appropriate training and experience.

AP - (Associate Professional)

A graduate of a college or university with a master's degree in a human service field with less than one year of full-time, post-graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional with less than one year of full-time, post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling. Supervision plan will be put in place and shall be provided by a qualified professional with the population served until the individual meets one year of experience. The supervisor and the employee shall develop an individualized supervision plan upon hiring. The parties shall review the plan annually; or

A graduate of a college or university with a bachelor' s degree in a human service field with less than two years of full-time, post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional with less than two yearsoffull-time,post-bachelor'sdegreeaccumulatedsupervisedexperienceinalcoholism and drug abuse counseling. A supervision plan will be put in place and shall be provided by a qualifiedprofessionalwiththepopulationserveduntiltheindividualmeetstwoyearsofexperience.Thesupervisorand the employee shall develop an individualizedsupervisionplanuponhiring.Thepartiesshallreviewtheplanannually;or

A graduateofacollegeoruniversitywithabachelor'sdegreeinafieldotherthan humanserviceswithlessthanfouryearsoffull-time,post-bachelor'sdegree accumulated mh/dd/sa experience with the population served, or a substance abuse professionalwithlessthanfouryearsoffull-time,post-bachelor'sdegreeaccumulatedsupervised experience in alcoholism and drug abuse counseling. A supervision plan will be put in place and shall be provided by a qualified professional with the population served until the individual has four years of experience. The supervisor and the employee shall develop an individualized supervision plan upon hiring. The parties shall review the plan annually; or

A Registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing with less than four years of full-time accumulated experience in mh/dd/sa with the population served. A supervision plan will be put in place and shall be provided by a qualified professional with the population served until the individual meets four years of experience. The supervisor and the employee shall develop an individualized supervision plan upon hiring. The parties shall review the plan annually.

QP - (Qualified Professional)

An individual who holds a license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full time accumulated experience in mh/dd/sa with the population served; or

A graduate of a college or university with a Master's degree in a human service field and has one year of full time, pre- or post-graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full time, pre- or post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or

A graduate of a college or university with a bachelor's degree in a human service-related field and has two years of full time, pre- or post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full time, pre- or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; or

A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full time, pre- or post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full time, pre- or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.

CORE COMPETENCIES

To perform effectively in this position, the individual should demonstrate the following competencies. These core competencies represent effective administration of Integrated Family Services, PLLC and its programs fulfilling the IFS mission.

Management: Maintains effective systems of internal controls to account for all billing for IFS clients assigned to the Mobile Crisis cases. Manages and supervise other Mobile Crisis administrative procedures. Demonstrates the core values of IFS in maintaining effective Mobile Crisis operations.

Job Knowledge: Understands the duties and responsibilities of the position and keeps job knowledge up to date. Clearly understands the mission of the organization and continuously works to promote IFS and achieve its goals.

Initiative in fulfilling the goals of the organization: Form interactions with staff, the employee recognizes and brings to the attention of the Mobile Crisis Supervisor or Director issues that affect the organization and implements plans to reach organizational goals as determined by the management team. Displays initiative in developing action plans and resolving problems as they occur, in consultation with the departmental supervisors and the Clinical Director.

Communication: Maintains effective two-way communication with staff, community agencies, and other audiences using a variety of formats. Examples include: written communications that clearly outline the situation and action items; verbal presentations and briefings to the departmental supervisors, Administrative and Clinical Director and other parties.

Dependability: Seeks increased responsibility while remaining conscientious, thorough, accurate, and reliable with respect to achieving the organization's goals, and the needs of the IFS consumers and fellow staff. This includes being available and responsive to issues and concerns as they arise.

PHYSICAL DEMANDS, WORK ENVIRONMENT, TRAVEL AND MISCELLANEOUS

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, speak and hear. The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen. The employee must rarely lift and/or move up to 20 pounds. Reasonable accommodation may be provided to enable otherwise qualified individuals with disabilities to perform the essential functions.

Work Environment:

The work environment is a small, busy office and/or area of location may vary or be mobile work. The noise level in the work environment is usually low to moderate. Reasonable accommodation in the work environment may be provided to enable individuals with disabilities to perform the essential functions.

Travel:

The employee must be able to travel to individuals served homes, the local office, when necessary/required, attend conferences, training and other events as required to acquire and maintain proficiency in fulfilling the responsibilities of the position.

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This job description is not intended to be all-inclusive. Employees may perform other related duties as determined to meet the on-going needs of the organization. Acknowledgement of this document is in receipt of this job description and does not create a contract of, or specify terms, conditions or a specific period of employment.

All employment relationships with Integrated Family Services, PLLC, are at-will and may be terminated at any time, with or without cause, with or without notice by either the employee or employer.

I acknowledge that I have received a copy of this job description, and it has been reviewed with me, and I understand the duties and requirements of the job. I also acknowledge and understand that if I have any questions pertaining to the duties and requirements of my job that I may ask my immediate supervisor, departmental management or Human Resources.

In addition to competitive salaries and opportunities for advancement, full-time employees are offered a wide range of benefits to meet their individual needs, which includes:

• Medical, Vision, Dental Insurance.
• Life Insurance (Paid by Company).
• PTO (Paid Time Off).
• Paid Holidays.
• Longevity Pay.
• 401K Retirement Plan.
• Funeral Leave.
• FMLA.
• Supplemental Insurance offering through Aflac with Payroll Deduction.
• Direct Deposit.
• Training Opportunities.
• Continuing Education Leave for Licensed Professionals (opportunity to gain free CEU’s).
• Free Clinical Supervision in Greenville (LCSWA/LCASA/CSAC).