Mobile Crisis Training Specialist

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Job Title: Mobile Crisis Training Specialist

Status: Full Time

Classification: Exempt

Management: No

Department: Mobile Crisis Management

Reports To: Mobile Crisis Director

GENERAL DESCRIPTION

A Training Specialist in the Mobile Crisis Management (MCM) department is essential for preparing staff with the skills, knowledge, and certifications needed for effective crisis response. There will be two Training Specialists, one dedicated to the northern region and one to the southern region, each reporting to the Mobile Crisis Director. This role involves extensive travel within the assigned region and occasionally outside of the region. While the regular schedule is 8 a.m. to 5 p.m., flexibility is required, including evening and weekend hours, to ensure thorough onboarding for on-call staff.

WORK DUTIES AND TASKS

Staff Onboarding and Orientation

Maintain onboarding programs for new Mobile Crisis Workers, Call Center Specialists, Co-Responders, STAR, Mobile Crisis Services Supervisors, Clinical Coordinators, Regional Directors, and other staff.

Ensure that new hires are familiar with the organization's protocols, state regulations, crisis intervention models, and documentation processes in our Electronic Health Record (EHR).

Provide specific training on MCM services, roles, and responsibilities within the department.

Coordinate training with full-time and on-call staff, including office visits where new MCW will shadow the Training Specialist responding to calls and later, the Training Specialist will observe the new MCW responding to calls.

Update training Smartsheets to ensure that all training components are completed and aligned with established standards.

Other duties as assigned

Ongoing Training and Professional Development

Organize ongoing training sessions to enhance staff skills in crisis intervention, trauma-informed care, mental health assessments, safety protocols, and de-escalation techniques.

Keep staff up to date with the latest best practices in behavioral health and crisis management.

Offer opportunities for continued education and professional certifications (e.g., Mental Health First Aid, ASIST, QPR, CALM, etc.).

Crisis Simulation and Scenario Training

Facilitate crisis simulation exercises that allow staff to practice responding to different types of crises in a controlled environment.

Evaluate performance during simulations, providing feedback and coaching to improve response times, decision-making, and collaboration with other emergency and community-based services.

Documentation and Compliance Training

Ensure all staff are properly trained on documentation standards, especially the use of EHR systems.

Reinforce the importance of accurate, timely case documentation to meet audit standards and ensure continuity of care.

Customizing Training to Regional or County Needs

Work with Regional Directors and Mobile Crisis Services Supervisors to tailor training programs based on specific challenges or needs in different regions or counties.

Adjust training to reflect unique demographic, cultural, or resource-related factors that may influence crisis management in specific areas.

Performance Monitoring and Feedback

Assess staff performance through observations, feedback from supervisors, and reviewing case outcomes to identify training needs.

Provide feedback on the Performance Improvement Plan (PIP) or additional coaching for staff members who may need further development in certain areas of crisis management.

Policy and Procedure Updates

Collaborate with Mobile Crisis Director to ensure that any updates in policies, protocols, or state mandates are reflected in training materials and delivered to staff in a timely manner.

Regularly review and revise training programs in partnership with the Mobile Crisis Director to align with new laws, regulations, or organizational goals.

Crisis Response Support

While not directly involved in day-to-day crisis response rotation, the Training Specialist may be a back up to support crisis response in teams who are short staffed while additional staff are being recruited.

QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS

Education

Bachelor's degree in psychology, social work, education, or a related field (Master's degree preferred).

Instructor certification inCPR/First Aid, CPI, MHFA, ASIST, QPR, CALM, etc. are a plus.

Experience

At least 5 years' experience in behavioral health crisis response, operations management, or a related field.

Familiarity with crisis intervention models and evidence-based practices for mental health and substance use.

Technical Skills

Proficiency in training software and learning management systems (e.g., Relias, Smartsheet).

Competency with virtual training platforms and tools (e.g., Zoom, Microsoft Teams).

Instructional Design & Training Delivery

Strong skills in curriculum development, instructional design, and creating engaging training materials.

Ability to deliver both in-person and virtual training effectively to diverse audiences.

Knowledge of Behavioral Health Standards

Understanding of relevant regulations and standards (e.g., CARF, HIPAA).

Familiarity with crisis response protocols and clinical documentation requirements.

Communication & Interpersonal Skills

Strong verbal and written communication skills to convey complex concepts clearly.

Ability to engage trainees, facilitate discussions, and provide constructive feedback.

Organization & Project Management

Excellent organizational skills to manage multiple training initiatives and prioritize tasks effectively.

Ability to develop training schedules, monitor progress, and maintain up-to-date training records

A minimum of one year's experience in providing crisis management services in the following setting: assertive outreach, assertive community treatment, emergency department, or other services providing 24/7 response in emergent or urgent situations AND twenty (20) hours of training in appropriate crisis intervention, strategies within the first 90 days of employment.

Must have 3 - 5 years of supervisory experience.

Must be able to pass a criminal background and MVR check.

No criminal convictions of child abuse or violent crimes.

Must possess a valid driver's license.

Must be able to keep strict confidentiality and work with diverse populations.

CORE COMPETENCIES

To perform effectively in this position, the individual should demonstrate the following competencies. These core competencies represent effective administration of Integrated Family Services, PLLC and its programs fulfilling the IFS mission.

Job Knowledge: Understands the clinical aspect of providing psychotherapy to all populations. Clearly understands the mission of the organization and continuously works to promote IFS and achieve its goals.

Initiative in fulfilling the goals of the organization: Form interactions with staff and the mental health sector, the therapist recognizes and brings to the attention of the Clinical Director issues that affect the organization, and implements plans to reach organizational goals as determined by the management team. Displays initiative in developing action plans and resolving problems as they occur, in consultation with the clinical director.

Communication: Communicate effectively with multiple audiences using a variety of formats. Examples include: electronic and/or written communications that clearly outline the situation and action items; verbal presentations and briefings to the departmental managers, the management team and other parties; advocating on behalf of IFS at local meetings and to outside groups regarding a variety of issues affecting IFS.

Dependability: Seeks increased responsibility while remaining conscientious, thorough, accurate, and reliable with respect to achieving the organization's goals, and the needs of the IFS consumers and staff. This includes being available and responsive to issues and concerns as they arise

PHYSICAL DEMANDS, WORK ENVIRONMENT, TRAVEL AND MISCELLANEOUS:

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, stand, walk, speak and hear. The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen. The employee must rarely lift and/or move up to 20 pounds. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.

Work Environment

The work environment can consist of a small space to provide one on one therapy or group therapy within the academic setting. The Licensed Professional must be willing to travel into individuals' homes when needed. The Licensed processional will be able to come into nearest office location if needed or desired and can utilize a space to work. This office location is a small, busy office located in North Eastern North Carolina. The noise level in the work environment is usually low to moderate. Reasonable accommodations in the work environment may be made to enable individuals with disabilities to perform the essential functions.

Travel

The employee must be able to travel to all clinical sites, attend conferences, training and other events as required to acquire and maintain proficiency in fulfilling the responsibilities of the position.

PHYSICAL DEMANDS, WORK ENVIRONMENT, TRAVEL AND MISCELLANEOUS:

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, stand, walk, speak and hear. The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen. The employee must rarely lift and/or move up to 20 pounds. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.

Work Environment

The work environment is a small, busy office and area of location may vary. The noise level in the work environment is usually low to moderate. Reasonable accommodations in the work environment may be made to enable individuals with disabilities to perform the essential functions.

Travel

The employee must be able to travel to attend conferences, training and other events as required for acquiring and maintaining proficiency in fulfilling the responsibilities of the position.

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This job description is not intended to be all-inclusive. Employee may perform other related duties as determined to meet the on-going needs of the organization. Acknowledgement of this document is in receipt of this job description and does not create a contract of, or specify terms, conditions or a specific period of employment.

All employment relationships with Integrated Family Services, PLLC are at-will and may be terminated at any time, with or without cause, with or without notice by either the employee or employer.

I acknowledge that I have received a copy of this job description and it has been reviewed with me and I understand the duties and requirements of the job. I also acknowledge and understand that if I have any questions pertaining to the duties and requirements of my job that I may ask my immediate supervisor, departmental management or Human Resources.