What are the responsibilities and job description for the Healthcare Customer Service Representative position at Integrated Home Brand?
Southeast Homecare is a leading premier provider of professional in-home care services offering skilled nursing, health aides, physical, occupational, and speech therapy. We are committed to delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.
Established in 2002, we are built on our quality clinical professionals, quality administrative team, quality technology and services –all to provide the highest level of patient care possible. We bring quality to home health, with a state-wide reach and local focus to our unique communities.
We offer our employees a competitive compensation package, including but not limited to;
- Medical, Vision, Dental, Short- and Long-term insurance
- 6 Days of Holidays Pay
- 15 days of PTO
- Employer paid life insurance
- 401K with employer contribution
- Wellness program with reward incentives
What will you be doing:
As a customer service representative, you handle incoming telephonic calls ensuring positive patient experiences; liaison between our company and our patients; verify patient information, troubleshoot equipment to resolve patient issues, provide delivery information, respond to health plan inquiries, process requests, escalate unresolved issues, complete and process any pending orders. The incumbent will take ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.
What will you come with:
- High School Diploma or GED
- 1-2 years of customer service support experience with the healthcare industry, Home Health Services preferred
- Effective verbal and written communication skills.
- Ability to use various computer programs and applications, IE EMR/EHR
- Ability to self-motivate and work independently.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Bilingual Spanish a plus
Join our team as we strive for excellence through teamwork, where our patients are #1!
IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
