What are the responsibilities and job description for the CASE MANAGER ASSISTANT position at Integrated Home?
Who we are : Southeast Homecare is a leading premier provider of professional in-home care services offering skilled nursing, health aides, physical, occupational, and speech therapy. We are committed to delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.Established in 2002, we are built on our quality clinical professionals, quality administrative team, quality technology and services -all to provide the highest level of patient care possible. If you are passionate about inspiring, motivating, and leading teams this opportunity could be for you and we want to hear from you!Join our team as we strive for excellence through teamwork. We are committed to delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.Full time team members competitive compensation package, include but not limited to;Medical, Vision, Dental, Short- and Long-term insurance6 Days of Holidays Pay10 days of PTOEmployer paid life insurance401K with employer contributionWellness program with reward incentivesEmployee recognition and reward programsComprehensive paid training programWhat will you be doing : As a Case Coordinator, you coordinate medical services for home health patients with direct oversight of the Case Manager, RN ensuring positive patient experiences; liaison between our company and our patients; verify patient information, troubleshoots equipment to resolve patient's issues, provide delivery information, responds to health plan inquiries, process -re-authorizations, escalate unresolved issues, complete and process any pending orders. The incumbent will take ownership ensuring the patient obtains coordinated medical services effectively solving any issues, complaints and inquiries; keeping customer satisfaction and medical necessity at the core of every decision and behavior in recommendation of the Registered Nurse, Case Manager.What will you come with : 2 years of customer service support experience with the healthcare industry, Home Health Services highly preferredEffective verbal and written communication skills.Ability to use various computer programs and applications, IE EMR / EHRAbility to work closely with multi-disciplinary healthcare team.Customer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyBilingual Spanish a plusMedical Assistant highly preferredHigh School Diploma or GEDJoin our team as we strive for excellence through teamwork, where our patients are #1!Southeast Homecare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Type : Full-timeBenefits : 401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offRetirement planTuition reimbursementVision insuranceHealthcare setting : Medical officeOutpatientMedical specialties : GeriatricsSchedule : 8 hour shiftDay shiftMonday to FridayAbility to commute / relocate : Tampa, FL 33619 : Reliably commute or planning to relocate before starting work (Required)Experience : EMR systems : 1 year (Preferred)Home health : 1 year (Preferred)Language : EnglishSpanish (Preferred)License / Certification : Florida Driver License (Preferred)Work Location : One location
