Quality Specialist (Call Center)

Quality Specialist (Call Center) Job Summary: Our Team is looking for a passionate and highly motivated Quality Specialist. The primary responsibility of this role is to perform a review of the quality and accuracy of work functions performed by call center and/or external business partner team members. Reporting to the Quality Assurance Supervisor, the person in this role will support Quality and Compliance objectives. Quality Specialist (Call Center) Responsibilities: Evaluating and verifying assigned telephone and clerically based work quality and accuracy to support high-quality customer contacts and associated work processing tasks. Attend assigned calibrations to ensure consistency within monitoring processes, procedures, job knowledge, and scoring. Leverage recording/monitoring application to compile data, generating reports to support business goals. Quality Specialist (Call Center) Knowledge & Experience: Automotive finance experience preferred Work collaboratively with team members Meet regular performance expectations Strong written communication skills Strong attention to detail and organizational skills are required Knowledge of Microsoft Office applications (Word, Excel, etc.) Ability to apply concepts in ambiguous circumstances (i.e., can work in the gray areas) Ability to maintain regular and predictable attendance to support team and business objectives. Capability to work flexible hours, which may include day, evening and weekend hours. Ability to be at work on time, to return from breaks and lunch periods on time and to leave the work area after the end of their scheduled workday (applicable to jobs subject to attendance policy). Attendance and Punctuality are essential for this position Must have functional high speed internet connection that will facilitate working from home. Bilingual (English – Spanish) preferred Schedule: Hybrid - Some days out of the month you will be required to work in office

Salary : $44,000 - $65,000